Open to opportunities

Amr Kopese

@amrkopese

Message

Experienced F&B outlet manager driving guest satisfaction, revenue growth, and team performance.

Egypt

Message

What I'm looking for

I seek a senior F&B/outlet leadership role in a customer-focused hotel or hospitality group where I can drive revenue, train teams, and enhance guest experiences.

I am a seasoned Food & Beverage professional with extensive experience managing outlet operations in 5-star hotels across the Middle East and Egypt, including Kempinski, Jumeirah, Intercontinental, Marriott and Millennium properties. I lead teams, design service standards, and oversee budgeting, forecasting and marketing plans to deliver high-volume, high-quality dining experiences.

Throughout my career I have been responsible for staffing, training, scheduling, cost control, promotions, and daily revenue monitoring, consistently driving guest satisfaction and operational efficiency. I am proficient with MS Office and excel at creating structured processes, snagging lists and ensuring impeccable presentation and service standards.

I bring a positive, ambitious and customer-focused approach, with a proven track record of motivating teams, improving service sequences and contributing to commercial outcomes. I am looking to apply my hospitality leadership skills to a senior outlet or F&B management role where I can continue to grow revenue and elevate guest experiences.

Experience

Work history, roles, and key accomplishments

Current

Outlet Manager

Current

Kempinski Hotel

Jul 2018 - Present (7 years 5 months)

Manage restaurant operations at a 5-star property, overseeing staffing, training, budgeting and daily revenue monitoring to maintain service standards and guest satisfaction.

Training Budgeting Quality Control Guest Relations

Restaurant Manager

Jumeirah Hotel

May 2016 - Jun 2018 (2 years 1 month)

Led restaurant operations including staffing, training, budgeting and promotions at a 5-star hotel, driving guest satisfaction and daily revenue growth.

Team Leadership Staff Training Budgeting Revenue Management Purchasing

Assistant Restaurant Manager

Intercontinental Hotel

Mar 2014 - Apr 2016 (2 years 1 month)

Supported restaurant management at a 5-star hotel, handling scheduling, training, promotions and daily operations to ensure service quality and guest care.

Operational Management Scheduling Training Budgeting Promotion Guest Relations Quality Assurance

Assistant Restaurant Manager

Marriott Hotel

Apr 2012 - Mar 2014 (1 year 11 months)

Managed day-to-day restaurant operations, coordinated staff scheduling and assisted in budgeting and F&B marketing at a 5-star hotel to improve service delivery.

Scheduling Budgeting F&B Customer Service Operations

Restaurant Supervisor

Millennium Doha

Feb 2010 - Mar 2012 (2 years 1 month)

Supervised restaurant service, managed par stock and equipment orders, participated in menu/drink development and ensured presentation standards at a 5-star hotel.

Supervision Inventory Control Menu Development Service standards Scheduling Guest Relations Quality Control

Restaurant Captain

Intercontinental Semiramis

Jan 2007 - Jan 2009 (2 years)

Provided efficient front-of-house service, interacted professionally with guests and supported service delivery standards at a 5-star hotel restaurant.

Guest Service Team Coordination Service standards Communication Upselling Presentation Complaint Handling

Education

Degrees, certifications, and relevant coursework

Cairo University

Bachelor of Hotel Management, Hotel Management

2002 - 2006

Bachelor in Hotel Management from Cairo University completed between August 2002 and September 2006, focused on hospitality operations and service management.