Open to opportunities

Mario Jorquera

@mariojorquera

Message

Technical Program Manager at Thoughtworks who cut airline offer-change time from six months to one week.

Chile

Message

At Thoughtworks, I led delivery of an AWS-hosted Offer & Order Management platform for a large airline client. By restructuring the architecture and enabling independent deployments, I cut the time-to-market for commercial offer changes from six months to one week.

I also built an AI-powered programme governance tool using the Jira API, RAG-based ticket classification and delivery forecasting. It replaced manual status reporting with a self-serve dashboard used by the delivery team.

For another airline client, I lead a Consent & CIAM programme migrating member identities to Ping Advanced Identity Cloud across web, mobile, holidays and B2B channels. I’ve also led delivery of a GCP-hosted Charge Point Operator platform.

Earlier at Thoughtworks, I led multi-market checkout and payments delivery across 13 countries, cutting per-country time-to-market from one month to one day. At Defontana, I led the launch of FacturaOne, which acquired 400 paying customers in its first six months, and drove the creation of Defontana POS and Defontana People.

Experience

Work history, roles, and key accomplishments

Current

Technical Program Manager – Lead Consultant

Current

Thoughtworks

Jan 2022 - Present (4 years 9 months)

Led end-to-end delivery of an AWS-hosted Offer & Order Management platform for a large airline client, coordinating cross-functional teams and external partners. Built an AI-powered programme governance tool using Jira API and RAG-based ticket classification, and contributed to business development through pre-sales and proposals.

AWS Jira REST API RAG AI Delivery Management Stakeholder Management Pre Sales SOW CIAM Ping Identity (Ping AM)GCP OCPP

Technical Program Manager – Senior Consultant

Thoughtworks

Aug 2017 - Jan 2022 (4 years 5 months)

Led multi-market delivery of a consumer checkout and Payments product across 13 countries for a leading airline group, coordinating API integrations across geographies. Owned product direction for a headless e-commerce platform for a leading LatAm retail group.

APIs Event Driven Architecture Payments Ecommerce Product Management Multi Market Delivery

Iteration Manager

Nisum

Dec 2016 - Aug 2017 (8 months)

Scrum Master for a 5-8 engineer squad in Scotiabank's Digital Factory, focusing on agile transformation of digital channels. Built client trust and improved throughput predictability.

Scrum Agile Digital Transformation Stakeholder Management

Project Manager

Defontana

Sep 2014 - Dec 2016 (2 years 3 months)

Led development and launch of FacturaOne, acquiring 400 paying customers in the first 6 months using Lean and Agile methods. Drove creation of Defontana POS and Defontana People, leading the full delivery team from concept to launch.

Lean Agile Project Management Product Launch

Development and Investigation Lead · Software Developer

Defontana

Apr 2011 - Sep 2014 (3 years 5 months)

Line manager for 4 engineers and QA; started as a software developer (R&D, IFRS multi-accounting solution design). Replaced a legacy issue tracker with Jira, improving team productivity by 20-30%, and shipped first versions of Defontana POS and People.

Jira R&D IFRS Team Management Software Development