MG

Open to opportunities

Marina Ghalachyan

@marinaghalachyan

ESL tutor and communicator with C1 English, bringing patience and customer-first support.

What I'm looking for

I’m looking for a remote chat or customer support role where I can use my C1 English, empathy, and problem-solving skills. I want to support customers quickly and clearly, using digital tools, while growing through real-time feedback and continuous improvement.

I’m a motivated, detail-oriented professional with 3+ years of remote work experience and a C1-level command of English. I enjoy translating empathy and clear communication into measurable results for students and their families.

As an ESL Tutor (Remote) at AllRight.com, I deliver personalized online lessons to students of diverse ages and skill levels. I manage back-to-back video sessions while staying punctual, professional, and responsive in real time.

I’m skilled at resolving questions through written and video communication, adapting lesson plans on the fly, and maintaining detailed records of progress. I use digital platforms daily—Zoom and learning apps—skills that translate directly to live chat and customer support tools.

Before that, I volunteered with the Armenian Red Cross Society and the Aragatsotn Youth Center, strengthening composure under pressure, teamwork, and cross-cultural sensitivity. I bring a customer-first mindset, active listening, and strong adaptability to every interaction.

Experience

Work history, roles, and key accomplishments

AL

Current

ESL Tutor (Remote)

Current

Dec 2021 - Present (4 years 6 months)

Delivered personalized remote English lessons to students of diverse ages and skill levels, resolving questions and adapting lesson plans in real time. Managed back-to-back Zoom sessions, maintained student progress records, and provided written feedback to parents and coordinators.

Online English Tutoring Email Communication Zoom Lesson planning Student Progress Tracking Cross Cultural Communication Active Listening

AS

Volunteer

Armenian Red Cross Society

Jan 2016 - Jan 2019 (3 years)

Supported humanitarian programs by communicating clearly and collaborating effectively while staying composed under pressure. Engaged with community members from varied backgrounds to build strong interpersonal and cultural sensitivity skills.

Volunteer coordination Communication Teamwork Interpersonal Skills Cultural Sensitivity Active Listening

AC

Youth Center Volunteer

Aragatsotn Youth Center

Jan 2014 - Jan 2015 (1 year)

Contributed to youth development programs, strengthening organizational and communication abilities. Supported program activities requiring clear interaction and coordination.

Youth Development Program Support Communication Team Collaboration Organization Reliability

Education

Degrees, certifications, and relevant coursework

BU

Brusov State University

Bachelor's Degree in Philology, Linguistics & Intercultural Communication

2017 - 2021

Earned a Bachelor's degree in Philology with a focus on Linguistics & Intercultural Communication at Brusov State University in Yerevan.

TI

TEFL Professional Development Institute

120-Hour TEFL Certificate, TEFL

Completed a 120-hour TEFL certificate program to support professional English teaching.

Tech stack

Software and tools used professionally

Gmail

WhatsApp

Remote

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