Lilit Avagyan
@lilitavagyan
Multilingual educator and customer support specialist with strong training and QA foundations.
ArmeniaWhat I'm looking for
I am a multilingual professional with extensive experience in teaching, customer support, and translation, fluent in Armenian and Russian with C1 proficiency in French and English. I have worked as a Waldorf teacher, language instructor, and as a French & English speaking customer support agent, bringing strong communication and organizational skills to each role.
My background includes roles in live chat and email support, tour operation, and translation, plus training in QA and SEO. I combine classroom teaching experience with practical customer-facing support at Majorel and administrative and management responsibilities at educational institutions and tour agencies.
I am motivated, detail-oriented and a fast learner who values collaborative teams and structured, student-centered pedagogy. I seek opportunities where I can apply my language expertise, training skills, and technical knowledge (Zendesk, G Suite, SEO tools) to improve processes and learner or customer experiences.
Experience
Work history, roles, and key accomplishments
Teacher of Russian
Hagaskolan Waldorfskolan i Norrort
Sep 2024 - Present (1 year)
Taught Russian as a mother tongue, developing curricula and assessments to support language proficiency for students in a Waldorf school setting.
SEInvigilator
Stockholm School of Economics
Sep 2023 - Present (2 years)
Monitored examinations to ensure compliance with testing protocols and maintained secure, fair testing environments for students.
Waldorf Teacher
Aregnazan Educational Complex
Sep 2020 - Jun 2024 (3 years 9 months)
Delivered Waldorf curriculum, managed classroom activities and schedules, and supported student development across educational and administrative duties.
Solution Coach
Majorel Armenia
Aug 2020 - Aug 2022 (2 years)
Coached French and English-speaking customer support agents to improve service quality and adherence to processes, contributing to performance improvements across teams.
Customer Support Agent
Majorel Armenia
May 2018 - Aug 2020 (2 years 3 months)
Provided French and English customer support via chat and email, achieving high customer satisfaction through accurate, multilingual assistance.
Tutor of French & Russian
Armenian Association of Professional Tourist Guides
Sep 2015 - Jun 2018 (2 years 9 months)
Provided French and Russian language instruction tailored for tourism professionals, improving trainees' conversational and translation skills.
Tour Operator
Armat Tour
Sep 2014 - Jun 2017 (2 years 9 months)
Managed inbound travel operations, coordinated logistics and guided multilingual clients in French, English, and Russian to ensure high-quality tour experiences.
French Teacher
Cool Language Centre
Sep 2012 - Jun 2014 (1 year 9 months)
Taught French language courses, prepared learning materials, and assessed student progress to improve language competence and confidence.
Translator
Hayastan All Armenian Fund
Feb 2010 - Mar 2012 (2 years 1 month)
Translated documents among Russian, French, and Armenian, ensuring linguistic accuracy and cultural appropriateness for official communications.
Education
Degrees, certifications, and relevant coursework
SUStockholm University
Master's Programme in Education, Education
Enrolled in Master's programme in Education with International and Comparative Specialization; coursework and training related to international education and comparative studies.
Umba Training Center
Training Course, Quality Assurance
2023 - 2023
Completed QA Engineer training course at Umba Training Center from Jan 2023 to Mar 2023 focusing on quality assurance fundamentals.
Aregnazan Educational Complex - Waldorf School of Armenia
Training Course, Waldorf Education
2019 - 2022
Completed Waldorf education training course focused on Waldorfian education system and teaching methods from Sep 2019 to Dec 2022.
YSYerevan Brusov State University of Languages and Social Sciences
Master's Degree, Philology (Foreign Language and Literature)
2013 - 2015
Completed Master's degree in Philology focusing on foreign language and literature with pedagogical and linguistic coursework.
YBYerevan State Linguistic University after V. Brusov
Bachelor's Degree, Linguistics (French)
2007 - 2011
Completed Bachelor's degree in Linguistics with specialization in French, including language proficiency and linguistics coursework.
Umba Training Center
Training Course, Search Engine Optimization
2023 - 2023
Completed Search Engine Optimization (SEO) training course at Umba Training Center from Oct 2023 to Dec 2023 covering SEO fundamentals and tools.
Availability
Location
ArmeniaAuthorized to work in
Job categories
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