Looking for a job

Isa Barling

@isabarling

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Customer Support professional specializing in client retention and clear technical communication (English C2).

Armenia

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What I'm looking for

I’m looking for a stable, mission-driven role in Armenia where I can apply my people skills, fast learning, and technical aptitude to help customers succeed. I’m available full-time, remote, and fully flexible with scheduling, including night shifts.

I’m a customer-focused client relations and support professional with 14 years of client-facing experience, known for clear written and verbal communication (English C2). I consistently resolve complex issues, de-escalate frustrated clients, and turn challenging interactions into positive outcomes through active listening, needs analysis, and plain-language explanations of technical concepts.

In my roles, I’ve delivered highly tailored client experiences—training individuals from A1 to C2, supporting exam preparation (CAE/CPE/TOEFL/IELTS), and coaching clients to produce and deploy real-world applications. I’m especially proud of my track record: 90.3% client retention at Skyeng, strong first-attempt success for Cambridge CPE, and measurable improvements in clients’ progress timelines by personalizing my approach and collecting feedback to reduce repeat concerns.

Experience

Work history, roles, and key accomplishments

Current

Corporate Trainer & Educator

Current

Private Practice

Jan 2010 - Present (16 years 6 months)

Managed a portfolio of 45+ individual clients and provided client-tailored training, progress updates, and support to help learners build and deploy real-world applications. Delivered corporate training across industrial sectors and prepared clients for high-stakes international exams (CAE, CPE, TOEFL, IELTS) and English job interviews.

Corporate Training Conflict Resolution

Client Relations & IT-English Instructor

Skyeng

Sep 2022 - Sep 2025 (3 years)

Delivered 2,200+ one-on-one English/IT-English sessions using active listening and tailored communication to meet client needs. Achieved a 90.3% client retention rate and supported Cambridge CPE success through structured, step-by-step guidance.