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Marina Attia

@marinaattia

Customer onboarding and enablement leader at WellSaid who built self-service resources deflecting 1,000+ support chats annually.

United States

Message

At WellSaid, I lead enterprise SSO onboarding with customer IT teams, configure Auth0 settings, and resolve implementation issues. I also built a three-tier self-service program that deflects 1,000+ support chats annually and helped reduce ticket volume by 30%.

I expanded the Help Center from 45 to approximately 150 articles and created 12+ onboarding videos. I partnered with Product and Customer Success on release-related articles that contributed to a 42% reduction in post-release support inquiries.

Before WellSaid, I designed curriculum for learners at Cypress-Fairbanks Independent School District and Houston Independent School District, and trained fellow educators to use Microsoft Teams and Adobe tools for remote instruction. I bring a background in instructional design and adult learning to customer and team enablement.

Experience

Work history, roles, and key accomplishments

Current

Manager of Product Support

Current

WellSaid

Dec 2021 - Present (4 years 10 months)

Led enterprise SSO onboarding with customer IT teams, built self-service resources that deflected 1,000+ support chats annually, and reduced support ticket volume by 30%. Managed and coached a team, led a Zendesk migration, and developed onboarding curricula for internal teams.

Educator and Team Lead

Cypress-Fairbanks Independent School District and Houston In

Sep 2014 - Dec 2021 (7 years 3 months)

Designed and developed curriculum for 150+ learners annually, improving proficiency by up to 35%. Trained educators on Microsoft Teams and Adobe tools, coached and mentored nine educators, and served on campus improvement committees.