Jessica Powers

(Role impacted by organizational restructuring)

Engineered an automated video transcription tool using OpenCode and Kimi LLM models, transforming legacy video assets into searchable source material that serves as primary data for AI-driven content and educational module development.

Established and piloted a cross-functional review framework, acting as the strategic bridge between Customer Educ

Led the strategic evaluation of LMS solutions to improve customer enablement delivery, partnering with cross-functional teams to align platform capabilities with learner experience, scalability, and content governance needs.

Managed the successful migration of the customer academy to the new LMS, optimizing information architecture, learner pathways, and content organization to enhance accessibil

Collaborated with cross-functional teams including Product, Marketing, Operations, and Sales to identify customer learning requirements. Designed and developed educational materials, such as interactive self-paced courses, videos, and knowledge base articles, to facilitate user understanding of the platform.

Designed, developed, and maintained customer-facing learning solutions, such as interactive courses, videos, in-app guidance with Pendo, and knowledge base articles. Collaborated with remote Operations and Product teams to identify learning needs and maintain accurate education assets. Specialized in creating innovative self-paced courses, videos, and articles that enhance the user experience and

Led the successful development, launch, and eventual expansion of Maddie's Lifesaving Academy, a professional learning arm of Austin Pets Alive! that offers a diverse range of in-person and online courses. Collaborated closely with SMEs to design and develop engaging and effective curriculum for learners across various skill levels. Curated existing instructional resources and developed additional

Designed and developed learning events for ACT team members and customers, including interactive self-paced courses, webinars, and in-person workshops. Developed materials to accompany learning events, including job aids and workbooks. Collaborated with remote Subject Matter Experts to ensure accuracy of products.

Designed and developed interactive learning experiences for adult learners. Outlined and wrote storyboards for self-paced learning modules. Designed the functionality of interactive learning modules, and created mockups to represent the modules. Collaborated with team members, often remotely, to ensure consistency of product.

Developed Instructor-Led (ILT) and Web-based training (WBT) courses and job aids for a complex curriculum on healthcare assistance program eligibility processes and policies at the Health and Human Services Commission of Texas. Drafted design documents from complex business requirement documents. Created graphics representing abstract concepts, processes, and programs.

Produced technical and nontechnical training courses and e-product solutions for sectors of the petroleum industry. Ensured course style consistency and functionality across PC and Mac operating systems. Developed and updated courses and assessments using Adobe Captivate and Articulate Storyline.

Developed differentiated lesson plans and unit plans using student data to facilitate rigorous learning in multi-level classes.

Member of Tour Team, Associated Students of the University of Missouri, and Team Mizzou.

Issued Sep 2023 · Expired Sep 2025