Marilu CoronaMC
Open to opportunities

Marilu Corona

@marilucorona

Bilingual Customer Service Representative with 10 years of experience

United States

What I'm looking for

Seeking a position that utilizes my relevant experience, natural skills, talents, and abilities to push to the next level and work towards expanding my knowledge.

I am a dedicated and results-driven customer service professional with a proven track record of success in providing exceptional customer service. With 10 years of experience in bilingual customer service, I possess excellent communication skills, problem-solving abilities, and a strong background in data entry. I am committed to utilizing my skills and experience to push to the next level and expand my knowledge.

Throughout my career, I have consistently demonstrated my ability to provide knowledgeable responses to customer inquiries, resolve discrepancies, and collaborate with companies to resolve issues. I am proficient in PC operations, multi-line phone operations, and call center environments. I am a quick learner, and I thrive in fast-paced environments where no two days are the same.

I am a team player who is always willing to go the extra mile to ensure customer satisfaction. I am confident in my ability to make a positive impact in any organization and am excited to take on new challenges and opportunities.

Experience

Work history, roles, and key accomplishments

MA

CSR SP Tier 1 DME Claims

Maximus

Dec 2016 - Aug 2023 (6 years 8 months)

Provided knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing databases, expanded views, and scripts in both English and Spanish.

PL

Property Manager

PCM Properties LLC

Jan 2012 - Oct 2014 (2 years 9 months)

Reviewed all leases to ensure tenants received the proper level of service in English and Spanish.

BI

Bi-lingual International Reservations Agent

Best Western International

Jun 2002 - Aug 2005 (3 years 2 months)

Answer incoming calls from prospective guests and travel agents.

Education

Degrees, certifications, and relevant coursework

Marilu hasn't added their education

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Tech stack

Software and tools used professionally

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Marilu Corona - CSR SP Tier 1 DME Claims - Maximus | Himalayas