Marilu Corona
@marilucorona
Bilingual Customer Service Representative with 10 years of experience
What I'm looking for
I am a dedicated and results-driven customer service professional with a proven track record of success in providing exceptional customer service. With 10 years of experience in bilingual customer service, I possess excellent communication skills, problem-solving abilities, and a strong background in data entry. I am committed to utilizing my skills and experience to push to the next level and expand my knowledge.
Throughout my career, I have consistently demonstrated my ability to provide knowledgeable responses to customer inquiries, resolve discrepancies, and collaborate with companies to resolve issues. I am proficient in PC operations, multi-line phone operations, and call center environments. I am a quick learner, and I thrive in fast-paced environments where no two days are the same.
I am a team player who is always willing to go the extra mile to ensure customer satisfaction. I am confident in my ability to make a positive impact in any organization and am excited to take on new challenges and opportunities.
Experience
Work history, roles, and key accomplishments
CSR SP Tier 1 DME Claims
Maximus
Dec 2016 - Aug 2023 (6 years 8 months)
Provided knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing databases, expanded views, and scripts in both English and Spanish.
Office Manager
Currey Plumbing
Nov 2013 - Nov 2016 (3 years)
Answered phones, took messages, scheduled appointments for service calls in English and Spanish.
Property Manager
PCM Properties LLC
Jan 2012 - Oct 2014 (2 years 9 months)
Reviewed all leases to ensure tenants received the proper level of service in English and Spanish.
Bi-lingual International Reservations Agent
Best Western International
Jun 2002 - Aug 2005 (3 years 2 months)
Answer incoming calls from prospective guests and travel agents.
Education
Degrees, certifications, and relevant coursework
Marilu hasn't added their education
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