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Mari Hynninen

@marihynninen

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Communications expert with diverse experience in customer service.

Finland

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What I'm looking for

I seek a role that values communication skills and offers growth opportunities.

My name is Mari Hynninen, and I am a dedicated communications expert with a strong background in customer service and project assistance. I have been working in various roles, including as a communications specialist since December 2022, where I focus on enhancing customer interactions and managing diverse communication tasks. My previous experience includes working as a data entry clerk, where I handled customer agreements and ensured accurate data management for a leading electricity company.

With a Master's degree in Literary Studies from Tampere University, I have honed my skills in text processing and translation. My work has involved proofreading product descriptions for e-commerce and translating documents from Estonian to Finnish. I am proficient in various IT tools, including the Office Suite, Procreate, and Figma, which I have utilized in my roles to improve efficiency and communication.

Experience

Work history, roles, and key accomplishments

Current

Viestintäasiantuntija

Current

Elenia

Jan 2023 - Present (2 years 5 months)

Currently working as a communication expert, handling various tasks related to customer service and contract management for electricity agreements. Engaged in diverse responsibilities including communication strategies and client interactions.

Customer Service Communication Strategy Contract Management Project Management Problem Solving

Tallentaja

Smile Office Oy

Mar 2022 - Jun 2022 (3 months)

Worked as a data entry clerk for Elenia through Smile Office. Responsibilities included processing new electricity contracts and providing customer support.

Data Entry Customer Support Time Management

Oppimateriaalin tekijä

Careeria

Nov 2020 - Jan 2021 (2 months)

Created educational materials for logistics, focusing on text formatting and illustration for learning resources.

Content Creation Text Formatting Illustration Logistics Knowledge

Toimihenkilö

Opset Oy

Jul 2020 - Dec 2020 (5 months)

Worked on loan finalization projects, focusing on documentation related to housing finance and correcting errors in loan documents.

Documentation Loan Processing

Projektiasistentti

Spoken Oy

Nov 2019 - Oct 2020 (11 months)

Assisted in transcription projects, converting Finnish audio recordings into written text.

Transcription Audio Editing Time Management

Education

Degrees, certifications, and relevant coursework

Tampereen yliopisto

Master of Arts, Literature

2021 - 2022

Activities and societies: Worked as a project worker through Smile Office Oy.

Studied in the Master's program in Literature, focusing on language checking of product descriptions for an online store and translating humanities texts from Estonian to Finnish.