Nicole Bayona

Write and translate Spanish-language local news to inform the Hispanic community in Finland and increase reach for the country's first digital Spanish news platform.

Created and translated digital Spanish news content to expand readership among migrants and reported events of interest for the Spanish-speaking community.

Provided support for immigrants with disabilities, coordinated activities to enhance accessibility, and promoted rights and social inclusion for disabled migrants.

Designed and hosted integration activities, facilitated workshops and peer support groups to assist intercultural families and new residents.

Supported the Permanent Mission of Colombia in Vienna by drafting reports and official documents and assisting with event organization, protocol, and public relations.

Managed online community and social presence for a jewelry brand, creating content and engaging customers to grow brand visibility.

Provided customer service and sales support in a retail environment, improving communication and customer satisfaction on the shop floor.

Enrolled in Social Media Pro program developing advanced social media and marketing strategies.

Completed Jewelry Essentials training covering fundamental topics in jewelry and gemology.

Completed Essentials of Marketing and Sales course focusing on core marketing and sales principles.

Completed a further vocational program in customer service with focus on customer service management.

Completed a volunteer course preparing participants for peer support and local guidance roles.