Merkethur Mark
@merkethurmark
I drive SaaS onboarding, adoption, and retention with hands-on customer success and banking experience.
Saint LuciaWhat I'm looking for
At Referral Rock, I work in Customer Success, supporting clients across onboarding, adoption, retention, product implementation, and live training.
I bring several years of financial-services experience from Republic Bank and Scotiabank, where I supported retail, corporate, and commercial banking customers. I use that financial literacy and attention to detail to build trusted client relationships in complex or regulated environments.
I'm open to remote Customer Success or fintech roles globally, bringing a BA in Business Management with Finance from Edinburgh Napier University, earned with Distinction.
Experience
Work history, roles, and key accomplishments
Worked as Customer Success Manager at Referral Rock.
Worked as Clerical Assistant Corporate & Commercial at Republic Bank.
Worked as Senior Remittance Teller & Processing Clerk at Republic Bank.
Served as the first point of contact for retail and business banking customers, guiding them through self-service channels and digital banking tools to improve their everyday banking experience. Led the onboarding process for new online banking clients, providing hands-on instruction and ongoing support to build confidence and drive digital adoption. Assisted with teller operations during high-vol
Handled inbound customer queries via live chat and phone for FSA Store, a US-based retailer of flexible spending account eligible products. Supported customers with order inquiries, account questions, and product eligibility questions in a fast-paced call center environment.
Conducted detailed examinations of current and historical rectification files, ensuring accurate and timely distribution of court orders to the appropriate clients. Prepared and processed adjudicator's orders for rectification and managed file closures with a high level of precision and attention to detail. Served as the primary point of contact for customer interactions within the Collections Dep
Education
Degrees, certifications, and relevant coursework
Edinburgh Napier University
Bachelor of Arts - BA, Business Management with Finance
Sir Arthur Lewis Community College
Associate's degree, Business Administration
2015 - 2017
Availability
Location
Saint LuciaAuthorized to work in
Salary expectations
Social media
Job categories
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