Claudia Mc Farlane
@claudiamcfarlane
Tech-savvy customer support specialist delivering accurate, empathetic service and results.
Saint LuciaWhat I'm looking for
I am a tech-savvy customer support professional with strong communication skills and a proven track record across remote and on-site roles. I adapt quickly to new systems like Gorgias, Shopify, Zendesk and Salesforce to resolve customer issues efficiently.
My experience includes handling email, chat, and phone support, managing orders and returns, coordinating with fulfillment teams, and maintaining accurate records. I consistently maintain a friendly, professional tone while working under pressure to meet customer needs.
I have supported sales efforts through upselling and meeting targets, scheduled and coordinated appointments, and assisted with hiring and administrative tasks. My background demonstrates attention to detail, time management, and initiative to learn tools that help teams run smoothly.
I am motivated, detail-oriented, and committed to creating positive customer experiences while supporting team goals and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
All Citizens
Sep 2024 - Jul 2025 (10 months)
Responded to customer inquiries via Gorgias and Shopify, resolved order/shipping/returns issues, and coordinated with fulfillment to reduce follow-ups while maintaining timely, professional communication.
Administrative & Inventory Assistant
Sidwan Enterprise
Aug 2023 - Jun 2024 (10 months)
Monitored inventory levels, conducted stock counts, updated records and supported hiring by conducting interviews while performing administrative tasks to maintain accurate operations.
Customer Support Agent
Country Kitchens Online
Feb 2023 - Aug 2023 (6 months)
Handled email, chat, and phone support using Shopify and Zendesk to resolve order, return, and product inquiries promptly and ensure positive customer experiences.
Customer Support Agent
Moxie Pest Control
Jan 2022 - Nov 2022 (10 months)
Scheduled inspections, coordinated appointments, and maintained accurate customer records to ensure timely follow-up and clear communication about services.
Customer Support & Sales Rep
Itel International – TDS
Aug 2020 - Jan 2021 (5 months)
Provided technical and billing support while matching customers to service packages, consistently meeting sales targets through regular upselling and clear documentation.
Sales Development Rep
OJO Homes
Apr 2019 - Aug 2019 (4 months)
Conducted high-volume outbound outreach (200–250 calls/day), booked meetings via Calendly, and tracked prospects in Salesforce to drive adoption of real estate AI software.
Education
Degrees, certifications, and relevant coursework
Sir Arthur Lewis Community College
Diploma in Business Management, Business Management
2010 - 2012
Completed a Diploma in Business Management focusing on practical business administration and management principles.
Vieux-Fort Comprehensive Secondary School
Business Certificate, Business
2005 - 2010
Completed secondary education with a Business Certificate, covering foundational business subjects and general secondary curriculum.
Availability
Location
Saint LuciaAuthorized to work in
Job categories
Skills
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