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Amber Darche

@amberdarche

Operations Coordinator at Travel Excellence coordinating reservations and pre-departure support for international travelers.

Costa Rica

Message

At Travel Excellence, I’m the primary contact for international travelers during booking and pre-departure. I coordinate scheduling changes, services, and payment confirmations, and work with operations teams to address issues before they affect travelers.

At SCP Corcovado Wilderness Lodge, I oversaw guest experiences and handled booking issues, billing disputes, and itinerary changes. I also improved workflows based on guest feedback to reduce recurring service gaps.

Experience

Work history, roles, and key accomplishments

Current

Sales & Reservations Coordinator

Current

Travel Excellence

Nov 2024 - Present (2 years)

Primary point of contact for international travelers throughout the booking and pre-departure process. Managed scheduling changes, service coordination, and payment confirmations with precision and empathy.

CRM Reservation Systems Scheduling Customer Service Communication Skills

Sales & Customer Experience Manager

SCP Corcovado Wilderness Lodge

Jan 2022 - Oct 2024 (2 years 9 months)

Oversaw end-to-end guest experience for international visitors, handling booking issues, billing disputes, and itinerary changes. Managed escalated service situations and improved operational workflows based on guest feedback.

Customer Experience Conflict Resolution Operations Billing Workflow Improvement

HR Support Specialist

Amazon ERC

Feb 2021 - Dec 2022 (1 year 10 months)

Handled high-volume support via phone, email, and chat in a structured, KPI-driven environment. Resolved sensitive employee concerns related to payroll, HR processes, and system navigation.

HR Support Payroll Case Management Communication Skills KPIs

Head of Reservations & Administrative Supervisor

Hotel Casa Corcovado

Apr 2016 - Nov 2020 (4 years 7 months)

Supervised reservations operations and front-office communications for a luxury eco-lodge. Served as the main contact for international guests requiring changes, special accommodations, or issue resolution.

Reservations Supervision Front Office Guest Relations Coordination

International Sales Executive

Gray Line Costa Rica

Jan 2014 - Jan 2016 (2 years)

Supported international clients through the full reservation and travel coordination process. Managed booking systems, client records, and service documentation with high accuracy.

Sales Reservations booking systems Client Management Documentation

Reception Supervisor

Sky Adventures

Nov 2013 - Jan 2014 (2 months)

Welcomed international guests, coordinated reservations and payments, and resolved operational issues in real time. Maintained high service standards in a fast-paced adventure tourism environment.

Reception Reservations Payments Problem Solving Customer Service