Open to opportunities

Marie Francesca Ortega

@mariefrancescaortega

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Experienced virtual assistant specializing in social media marketing and e-commerce.

Philippines

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What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth in digital marketing and customer engagement.

As a dedicated virtual assistant with over 8 years of experience in public relations, events, and customer service, I have honed my skills in communication and project management. My journey has allowed me to work across various industries, enhancing online presence and engagement through effective social media strategies and content creation.

In my recent role as a freelance virtual assistant, I focused on social media marketing and e-commerce, where I successfully managed content creation, scheduling, and follower engagement. My ability to build strong client relationships through effective listening and value-driven solutions has been a cornerstone of my professional ethos. I am passionate about leveraging my expertise to help businesses thrive in the digital landscape.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Marie Francesca Ortega

Apr 2023 - Present (2 years 3 months)

Played a key role in enhancing online presence and engagement across various industries. Responsibilities included creating and scheduling content, managing accounts, and increasing follower engagement.

Social Media Marketing Content Creation Photo Editing Video Editing Administrative Support Campaign Management

Customer Support and E-commerce

Wideout Workforces Inc.

Dec 2021 - Present (3 years 7 months)

Provided comprehensive customer support through various channels, addressing inquiries and resolving issues related to products, orders, and returns. Managed the e-commerce platform, ensuring smooth order processing, accurate product listings, and timely technical support.

Customer Support Order Processing Product Listing Technical Support Email Support Social Media Support

Account Executive, Public Relations - Media and Events

Comm&Sense

Feb 2019 - Present (6 years 5 months)

Undertook responsibilities such as account management, media outreach, event coordination, and venue selection. Managed logistics, partnership collaboration, sponsorship coordination, client research, and campaign organization, all contributing to enhancing brand awareness.

Account Management Event Coordination Logistics Management Partnerships Public Relations

Interactive Social Media Specialist - Chat Support

Smart Communications Inc.

Jan 2017 - Present (8 years 6 months)

As a brand ambassador, provided timely and informative customer support across digital channels. Managed billing cycles, introduced new products, resolved technical issues, and stayed updated on product trends.

Customer Support Chat Support Billing Management Brand Ambassador

Education

Degrees, certifications, and relevant coursework

Far Eastern University

Bachelor of Arts, Communication

Studied communication principles and practices, gaining a comprehensive understanding of media, public relations, and various communication strategies. Developed strong analytical and interpersonal skills essential for effective professional engagement.