Marie Francesca Ortega
@mariefrancescaortega
Experienced virtual assistant specializing in social media marketing and e-commerce.
What I'm looking for
As a dedicated virtual assistant with over 8 years of experience in public relations, events, and customer service, I have honed my skills in communication and project management. My journey has allowed me to work across various industries, enhancing online presence and engagement through effective social media strategies and content creation.
In my recent role as a freelance virtual assistant, I focused on social media marketing and e-commerce, where I successfully managed content creation, scheduling, and follower engagement. My ability to build strong client relationships through effective listening and value-driven solutions has been a cornerstone of my professional ethos. I am passionate about leveraging my expertise to help businesses thrive in the digital landscape.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Marie Francesca Ortega
Apr 2023 - Present (2 years 3 months)
Played a key role in enhancing online presence and engagement across various industries. Responsibilities included creating and scheduling content, managing accounts, and increasing follower engagement.
Customer Support and E-commerce
Wideout Workforces Inc.
Dec 2021 - Present (3 years 7 months)
Provided comprehensive customer support through various channels, addressing inquiries and resolving issues related to products, orders, and returns. Managed the e-commerce platform, ensuring smooth order processing, accurate product listings, and timely technical support.
Account Executive, Public Relations - Media and Events
Comm&Sense
Feb 2019 - Present (6 years 5 months)
Undertook responsibilities such as account management, media outreach, event coordination, and venue selection. Managed logistics, partnership collaboration, sponsorship coordination, client research, and campaign organization, all contributing to enhancing brand awareness.
Interactive Social Media Specialist - Chat Support
Smart Communications Inc.
Jan 2017 - Present (8 years 6 months)
As a brand ambassador, provided timely and informative customer support across digital channels. Managed billing cycles, introduced new products, resolved technical issues, and stayed updated on product trends.
Education
Degrees, certifications, and relevant coursework
Far Eastern University
Bachelor of Arts, Communication
Studied communication principles and practices, gaining a comprehensive understanding of media, public relations, and various communication strategies. Developed strong analytical and interpersonal skills essential for effective professional engagement.
Availability
Location
Authorized to work in
Job categories
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