Open to opportunities

Jhoana Lopez

@jhoanalopez

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Experienced virtual assistant and social media manager driving organic growth and customer satisfaction.

Philippines

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What I'm looking for

I seek remote roles as an executive VA or social media manager that value proactive communication, organic growth, and excellent customer support; I prefer collaborative teams with clear processes and chances to own campaigns and improve CX.

I am a certified Executive Virtual Assistant and Social Media Manager with three years of hands-on experience in organic social strategies and Facebook Ads campaigns. I bring BPO experience across chat, email, inbound and outbound support (including WhatsApp/Viber), strong administrative skills, and remote management expertise.

I have managed accounts such as 1800FLOWERS and supported Apple product customers through Concentrix, produced content and analytics-driven campaigns, and performed fraud analysis and transaction monitoring in 2024–2025; I work efficiently with tools like Canva, MetaBusinessSuite, Google Drive, Notion, and ChatGPT to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Chat Support Specialist

Concentrix

May 2022 - Mar 2023 (10 months)

Provided chat, email, and phone support for Apple products, diagnosing issues, escalating complex cases, and maintaining accurate customer records to ensure timely resolution.

Chat Support Email Support Phone Support Troubleshooting CRM apple Multichannel Support

Social Media Manager

Self Employed

Jan 2020 - Jan 2023 (3 years)

Managed organic social strategies and Facebook Ads campaigns (certified) from 2020–2023, creating and scheduling content, growing followers, and reviewing analytics to boost engagement.

Social Media Management Facebook Ads Content Creation Instagram Analytics Scheduling Community Engagement Organic Growth

Inbound and Outbound Call Center Agent

Inspiro Relia PH

Jan 2022 - May 2022 (4 months)

Handled inbound and outbound calls for the 1800FLOWERS account, resolving customer inquiries, conducting outbound sales/upselling, and processing orders across chat, email, and WhatsApp/Viber.

Inbound Outbound Sales Upselling Email Support WhatsApp Viber Data Entry CRM Customer Service

Education

Degrees, certifications, and relevant coursework

Certified Executive Virtual Assistant

Professional Certificate, Virtual Assistance

Activities and societies: Administrative support, calendar management, email handling, travel arrangements, data entry, customer support (chat/email/inbound/outbound).

Completed certified training in executive virtual assistance covering administrative support, BPO workflows, remote management, and virtual office procedures.