At ACEPADI, I handled support, onboarding, and operational telemetry for a self-built EdTech platform across four university beta cohorts. When activation dropped during an exam-season campaign, I traced the issue to an unoptimized API call and missing client pending states; a win-back campaign recovered 61% of abandoned signups within 48 hours and restored activation to 74%.
I also created a structured onboarding playbook and automated friction-check intervention that cut time-to-first-value from five days to under 24 hours. In the lesson-generation pipeline, I designed three tracking data structures and quality-control gates to support content diversity.
At the University of Ibadan Consultancy Service Unit, I provided Tier 1 and Tier 2 support and authored self-serve runbooks for recurring issues. At NNPCL REFINERY, I rotated through field networking, hardware repair, server room maintenance, and OS fleet administration, supporting senior engineers with server facility work.
