Adeola Adesina

• Resolve Tier 1 and Tier 2 support requests across hardware, software, network connectivity, customer portals, configuration, payments, and funding workflows, using structured troubleshooting and root cause analysis while supporting the team's target of more than 85% First Call Resolution.
• Diagnose kiosk and device issues involving printers, touchscreen calibration, cable connections, paper loa

Escalation and 2nd level support engineer for the OpenText functional testing portfolio consisting of OpenText’s Functional Testing, Functional Testing Lab for Mobile and Web, and Service Virtualization.

• Mentoring and training new team members.
• Overviewing UFT Mobile product EMEA team, both new and existing engineers (remote teams).
• Weekly case reviews and stand-ups of level 1 & 2 colleague

2nd line product support engineer within the ADM team providing 24/5 global support to customers to resolve issues and meet customer satisfaction.

• Providing customer support for the ADM functional testing suite of software products, including UFT Mobile, UFT One, UFT Developer, Sprinter and Autopass License Server.
• Assisting customers to integrate, configure and utilize Micro Focus automation

Worked as Chief Technology Officer at Solid Fiction.

Charged with configuring, installing, managing and monitoring networking and IP telephony infrastructure-related hardware and software

• Delivered Tier 1 and Tier 2 IT support across hardware, software, workstations, servers, networking, and infrastructure, helping the department meet its KPI and SLA requirements.
• Diagnosed network and IP telephony issues through network monitoring and IPBX/VoI

• Provided support and maintenance on enterprise client platforms to ensure quality service.
• Completed UI redesigns of company websites and landing pages on third-party clients’ portals.
• Designed and prototyped HTML/CSS/JavaScript user interfaces.
• Supported and maintained enterprise Moodle LMS platforms, resolving user login, course access, and platform issues to maintain service availabilit

• Day to day administration and maintenance of company LMS platform.
• Collaborated with back-end developers in testing to improve usability of platforms.
• Designed and delivered reusable website templates for future use.
• Collaborated with other team members to carry out assigned tasks and meet requirements.
• Implementation of embedded audio and video player plugins for client platform.

• Managing and instructing site workers.
• Assessing and inspecting the site to avoid disruptions and any potential accidents.
• Ensured the maintenance of accurate and quality records.
• Organizing equipment and manpower necessary to complete the project.

• Consistently met deadlines and requirements for all work assignments.
• Successfully managed all published content on the social media platforms.
• Monitored and responded to user questions and requests on the social media platforms.
• Kept accurate records on tickets sold for dinner and awards ceremony.
• Received positive feedback and reviews from supervisors.

• Designed and implemented websites.
• Worked with system partners to finalise designs and confirm requirements.
• Backed up files from websites to local directories for instant recovery in case of problems.
• Provided continued maintenance of web page contents.