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Maricris Cadalina

@maricriscadalina

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Experienced administrative professional with expertise in Zoho development and management

Philippines

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What I'm looking for

Seeking a challenging role that utilizes my skills in Zoho development, management, administrative tasks, and customer service, with opportunities for growth and professional development.

As a seasoned administrative professional with over 16 years of experience, I have honed my skills in organization, multitasking, and project management. Proficient in Zoho development, I have successfully streamlined sales processes, managed customer accounts, and led teams to achieve high standards. My commitment to confidentiality, quality work, and proactive problem-solving has made me an effective asset in various work environments.

With expertise in Zoho One suite, including CRM, Forms, Campaigns, Workdrive, Analytics, Writer, Zohomail, Bookings, SalesIQ, Flow, and Projects, I have developed and customized Zoho applications to meet organizational needs. I have also managed travel bookings, accommodation, and executive meetings, demonstrating my attention to detail and organizational skills.

In addition to my technical skills, I possess excellent communication and interpersonal skills, with the ability to work with high standards of integrity, trustworthiness, and reliability. I am quick to grasp technological concepts and eager to learn new skills, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Sales & Partnership System

Current

Generation Success

Apr 2024 - Present (2 years 2 months)

As the main point of contact for managing customer accounts, I streamline sales processes and maintain the CRM system. I assist in creating agreements to boost profits and ensure timely solutions that meet customer needs.

CRM Management Sales Automation Customer Relationship Management Team Management Sales Reporting Client Meetings Problem Solving Stakeholder Management

Current

Zoho Developer

Current

Signet Institute of Australia

Nov 2023 - Present (2 years 7 months)

In my role as a Zoho Developer, I build and customize Zoho applications, create workflows, and integrate various apps into Zoho CRM to meet organizational needs.

Zoho Workflow Automation CRM Integration Problem Solving Organizational Skills Time Management

System Administrator/Workforce Manager

Integria Virtual Staffing

Feb 2023 - Aug 2023 (6 months)

As a System Administrator, I create workflows and manage CRM data while overseeing staff performance and operational efficiency using various tools.

Workflow Management CRM Management Project Management Data Analysis Automation Team Coordination Communication Problem Solving

General Virtual Assistant/Zoho Administrator

Johnathan Thurston Academy

Aug 2020 - Jan 2023 (2 years 5 months)

I manage executive calendars, assist in recruitment processes, and provide administrative support while ensuring effective use of Zoho CRM.

Calendar Management Recruitment CRM Administration Data Management Team Coordination Administrative Support Communication Problem Solving Time Management Customer Service

Virtual Executive Assistant

Axiom International

Sep 2017 - Nov 2019 (2 years 2 months)

In this role, I manage remote teams, conduct research, and assist sales representatives with lead generation and customer service tasks.

Remote Team Management Research Lead Generation Customer Service CRM Management Data Analysis Communication Problem Solving Email Marketing Project Coordination

Administrative Assistant

StudySoup

May 2017 - Aug 2017 (3 months)

I perform data entry tasks, conduct research, and ensure the quality of materials while providing general administrative support.

Data Entry Research Quality Assurance Administrative Support CRM Management Communication Problem Solving Time Management Organizational Skills

Customer Service Officer

Collection House International BPO Inc

Apr 2012 - Jun 2016 (4 years 2 months)

As a Customer Service Officer, I managed customer accounts, provided support, and ensured high-quality service while handling collections.

Customer Service Account Management Problem Solving Communication Team Leadership Performance Monitoring SAP Collections Data Management Conflict Resolution

Customer Service Representative

APAC Customer Service Inc

Oct 2010 - Jan 2012 (1 year 3 months)

I handled customer inquiries and managed service requests, ensuring high levels of satisfaction and effective resolution of issues.

Customer Service Communication Problem Solving Order Processing Conflict Resolution Administrative Support Team Coordination Performance Monitoring CRM Management

Collection Officer

Citibank N.A.

Feb 2006 - Nov 2008 (2 years 9 months)

As a Collection Officer, I coordinated the collection of customer accounts, managed delinquent accounts, and ensured compliance with financial regulations.