At Asurion, I assisted customers with troubleshooting premium iOS and Android devices and offered device protection plans and smart home device coverage during inbound calls.
At Foundever, I handled training for newly hired technical support agents and certified trainees on troubleshooting steps, internal tools, and customer service. I also provided floor support for complex internet network issues and handled tier-two escalation calls.
At The Results Companies, I took inbound customer service and billing calls for US Telco accounts, including Sprint, Comcast, and Sirius XM. Earlier, at Survey Sampling International (now known as Dynata), I conducted outbound survey calls and evaluated respondents against project demographics.
