At Task Us, I streamlined team priorities and resource allocation as a Team Leader, coached teammates, and tracked business metrics to follow weekly progress and trends.
Before that, I supported brokerage and crypto accounts for a fintech campaign, resolving application issues by phone and chat and escalating suspicious activity. In mobile phone support, I diagnosed device problems, coordinated repair tickets and shipments, and served as a Subject Matter Expert and technical escalation point.
Earlier, I tested corporate logical circuit orders at Sykes Asia Inc. and provided printer support at Teleperformance. I also handled food delivery customer inquiries, including order tracking and billing disputes.
