Miles Darwin Bolina

Delivered real-time, consultative assistance to Verizon subscribers, combining advanced troubleshooting, device optimization, digital education, and solution-based service recommendations to enhance user experience and resolve technical issues.

Handled inbound and outbound calls with Consumer customers who have charged off deposit accounts. Educated customers on account status, resolved concerns, and secured payments to build positive relationships.

Handled inbound calls from bank customers to support fraud and claims needs, made outbound calls for verifications, and worked with teams to support customers. Recognized with G.O.A.T award and CP honors.

Handled inbound and outbound calls to identify and investigate possible fraudulent activities, taking actions to secure account protection and assist customers and merchants in clearing fraud and dispute concerns.

Answered incoming calls from cardholders regarding billing inquiries, payment discrepancies, and account status updates. Maintained compliance with collections regulations and internal quality standards.

Provided Tier 2 technical support for Frontier Fios and customer service and sales for AT&T U-verse Green.

Served as CSR for AT&T Go Phone (Prepaid) and Cricket Wireless.

Provided customer service for PayPal.

Studied Information and Communication Technology at Parañaque City College of Science and Technology from 2010 to 2012.