Marian Palay

I’m a freight coordinator and customer service professional with deep experience managing daily logistics operations, shipment monitoring, and administrative support. I coordinate across calls, emails, and live chat to keep shipments moving and customers informed. I’m known for steady problem-solving when delays, damages, or transit issues arise.

In freight work, I track shipment status and ETAs, coordinate with carriers, maintain logistics documentation, and resolve exceptions end-to-end. I also bring strong dispatch coordination and scheduling skills, along with quote and rate preparation to support smooth movement of goods. My approach is detail-focused, responsive, and built for consistent operational follow-through.

Before specializing in freight, I delivered customer service for gaming and telecommunications accounts, handling account and platform concerns, billing/payment issues, complaints, money transfers, and service inquiries. I also spent many years as a purchasing officer and administrative assistant—negotiating with suppliers, coordinating deliveries, maintaining procurement records, and supporting daily shipyard operations. I work confidently across tools like Freight TMS (Salesforce), Microsoft Office, Google Workspace, and email/chat support systems.