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Mariano soto

@marianosoto

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I lead healthcare website implementations from client onboarding through launch and post-go-live delivery.

Costa Rica

Message

What I'm looking for

I'm looking for client-facing project, implementation, account, or service delivery work where I can coordinate technical teams, remove blockers, improve workflows, and guide customers through complex delivery.

I currently lead healthcare website implementations at WhiteLabelMD, guiding clients from onboarding through design, development, backend configuration, launch, and post-go-live follow-up.

As the primary client contact, I translate goals and feedback into clear deliverables for designers and developers. I manage timelines, dependencies, approvals, risks, and blockers across concurrent projects using ClickUp, Slack, Microsoft 365, and AI-assisted workflows.

My background at 3M, Citrix, and IBM strengthened my ability to coordinate technical teams, manage escalations, communicate business impact, and keep complex service work moving in global environments.

Experience

Work history, roles, and key accomplishments

Current

Project Manager / Account Manager

Current

WhiteLabelMD

Jan 2026 - Present (9 months)

Owns the client journey from onboarding through website design, development, backend configuration, go-live, and post-launch follow-up for healthcare-focused customers. Serves as the primary client contact, translating goals and feedback into clear deliverables for designers and developers.

ClickUp Slack Microsoft 365 AI Assisted Workflows Client Onboarding Project Planning Cross functional Coordination Risk Management Process Improvement

Security Analyst

Mar 2024 - Mar 2026 (2 years)

Managed complex investigations and service requests requiring structured prioritization, stakeholder communication, documentation, and coordination across technical teams. Owned cases from intake through resolution, clarifying requirements and tracking actions.

Incident Management Stakeholder Communication Documentation Prioritization Escalation Management Executive Summaries

Security Analyst

Citrix / Cloud Software Group

Sep 2020 - Mar 2024 (3 years 6 months)

Coordinated incident resolution across users, support functions, and technical teams, ensuring clear ownership and timely follow-up. Handled multiple parallel priorities while maintaining stakeholder communication and escalating issues according to urgency.

Incident Coordination Stakeholder Communication Documentation Root Cause Analysis Process Consistency

Security Service Manager / Account Manager

IBM

Aug 2018 - Sep 2020 (2 years 1 month)

Acted as a primary service contact for enterprise customers, coordinating service delivery between clients, technical teams, and internal operations. Led regular customer meetings covering priorities, incidents, performance, and improvement opportunities.

Account Management Service Delivery Escalation Management Executive Reporting Customer Relationship Management Stakeholder Management

Senior SIEM Analyst

IBM

Aug 2015 - Jul 2018 (2 years 11 months)

Managed security investigations under defined SLAs, coordinating with distributed teams and maintaining complete case documentation through resolution. Prioritized concurrent work based on severity and business impact.

SIEM Incident Management SLA Management Analytical Skills Troubleshooting Root Cause Analysis