Marianna Altamura

Designed and developed learner-centered training programs and digital learning experiences aligned with organizational goals. Achieved 94% engagement satisfaction and increased self-paced learner engagement by 30% through agile instructional design and AI-enabled tools.

Delivered corporate training across buyer, seller, and compliance lines of business. Facilitated training for 300+ people across 5+ global sites and developed the Buyer Risk training curriculum, increasing quality scores by 30%.

Conducted advanced transaction-based investigations to identify fraudulent and abuse trends. Achieved over 90% accuracy in decision-making and led continuous improvement projects that increased customer trust by 8%.

Delivered high-quality translation, editing, and proofreading services for clients across multiple industries, specializing in judicial and travel-related content. Produced accurate, culturally appropriate translations while ensuring consistency and compliance.

Delivered high-quality customer support for Apple Store EU customers, managing enquiries related to orders, payments, shipments, and deliveries. Collaborated across internal teams to resolve complex issues efficiently.

Delivered multilingual customer support for Google Business applications and products via phone and email. Utilized Salesforce to manage customer records and escalated complex technical issues to engineering teams.

Postgraduate course in Translation Studies with specialization in judicial translation from English into Italian.

MA degree in Languages and Literature with focus on postcolonial literature, English and Portuguese.

BA degree in Languages and Literature with English and Portuguese.