Salman Qayyum Mian

Delivering project management and training services for the end-to-end implementation of a SaaS-based ERP solution for a retail business. Leading the design and delivery of innovative digital learning content using Generative AI tools.

Built an L&D Academy from the ground up, transforming the training function across projects, transitions, mergers, and partnerships. Delivered end-to-end digital learning programmes for global telecom operators and drove L&D propositions across 40+ RFPs, securing 12 training contracts.

Drove global training initiatives by designing, planning, and delivering 25+ training programmes for BSS stack deliveries across 14 telcos/MVNOs/MVNEs worldwide. Led multi-stakeholder engagements as prime integrator partner for 16 training programmes.

Transformed customer experience by developing and refining a holistic customer experience approach, significantly simplifying telco customer journeys across the South American region for Tigo (Millicom group).

Served as a Business Analyst with UX skills for the BSS digital stack, addressing the needs of the telco industry across B2B and B2C segments. Applied a design thinking approach as UX Designer, embedding customer experience into the design process.

Advanced research in persuasive system design by creating and testing low-fidelity UX prototypes. Taught five distinct Information Systems courses to Master's-level students over four years.

Developed business process models via Enterprise Architecture techniques to improve telecom business consulting practices.

Developed and maintained a web financial and leasing product for major clients such as BMW and Daimler-Chrysler in China and Australia.

Contributed to the academic body of knowledge in IT outsourcing relationships.

Delivered the course titled Object Oriented Analysis and Design for Information Technology students, while supervising master degree projects in software development.

Doctoral studies in Information Processing Sciences, focusing on the social web as an ecosystem of networked improvement communities.

Master Sciences du Management Spécialité Management et Technologies de l’Information, part of a triple degree program.

Master of Science in Economics and Business Administration, part of a triple degree program.

Master of Science in Information Management, part of a triple degree program.

Bachelor of Science in Computer Science from NUCES - FAST.