Open to opportunities

Mariana Zapata

@marianazapata

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Remote Operations Specialist with 6+ years supporting insurance, financial services, and eCommerce operations.

Colombia

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What I'm looking for

I'm looking for a fully remote role in operations, back-office support, or data entry where I can contribute from day one. I have direct experience working for US and UK companies in insurance, banking, and eCommerce, all in English (C1). I work independently, handle confidential data with care, and strongly prefer written communication over calls. Async-first setups are where I work best.

I’m a Remote Operations Specialist with 6+ years of experience supporting US and UK businesses across insurance back-office, financial services, and eCommerce operations. I’m known for handling high-volume data entry, document processing, and complex case management with precision and strict confidentiality.

In insurance back-office roles, I processed insurance documentation for top US brokerages, ensuring accuracy and regulatory compliance. I’ve consistently maintained zero-error data entry standards while managing email correspondence and English-language document intake workflows across multiple departments.

In financial services, I provided customer support in English (C1) through phone, chat, and email, investigating and resolving disputed transactions, unauthorized charges, fraud, and account compromises. I take data confidentiality seriously and operate comfortably in compliance-sensitive, high-volume environments.

As a Virtual Assistant and eCommerce Operations Specialist, I managed thousands of product listings and improved performance through competitor pricing research and ongoing optimization across eBay, Vinted, and Depop. I also create product photography using AI generative tools and support digital sales with advertising content—always ready to work independently and stay fully async-ready.

Experience

Work history, roles, and key accomplishments

B2B Commercial Advisor

Metronika SAS

Managed B2B client relationships for a precision calibration laboratory, supporting high retention and satisfaction through consistent account care. Maintained and updated customer/vendor databases to ensure accurate records and timely follow-up.

Client Retention Database Management Sales Operations Support

B2B Commercial Advisor

Kasai LTDA

Prospected and acquired new B2B clients in chemical products and laboratory equipment. Built long-term relationships through consistent follow-up, database management, and service quality.

Client Acquisition Database Management

US Bank Customer Service Specialist

Concentrix / Experts Colombia

Provided English (C1) support for a major US bank via phone, chat, and email, resolving complex financial cases including disputed transactions, unauthorized charges, fraud, and account compromises. Maintained strict confidentiality and compliance while supporting mobile banking app troubleshooting and account management workflows in a high-volume environment.

Chat Support Fraud Investigation Confidentiality Mobile Banking Unauthorized Charge Handling Account Compromise Triage

Insurance Documentation Coordinator

Lean Group Solutions / Acrisure

Processed insurance documentation for a top 10 US brokerage, ensuring accuracy and regulatory compliance on every submission. Handled high-volume, confidential data entry and document intake workflows in English, coordinating invoices and administrative processes for US teams.

Insurance Documentation Case Management Document Processing Confidentiality Regulatory Compliance

Ecommerce Listing & VA Ops

UK-Based eCommerce Brand

Managed 7,533+ product listings across eBay, Vinted, and Depop for UK, EU, and US markets with ongoing optimization. Conducted competitor pricing research, created AI-assisted product photography and staging, and developed advertising content for digital sales platforms.

AI Assisted Product Photography AI Ops Product Listings Optimization