Open to opportunities

Mariana Betancur

@marianabetancur

Message

Bilingual virtual assistant delivering proactive customer support and e-commerce back-office operations.

Colombia

Message

What I'm looking for

I’m looking for a remote role where I can support customers and manage e-commerce/back-office operations—handling email, calendars, Shopify inquiries, and CRM updates—while collaborating in a fast-paced environment.

I’m a Bilingual Virtual Assistant and Customer Support Specialist with experience supporting U.S.- and U.K.-based companies across health insurance, insurance, energy, and e-commerce industries. I bring a proactive, detail-oriented approach to remote work, with a strong focus on timely, professional communication.

In Shopify-focused roles, I manage customer email support end to end—handling order updates, refunds, exchanges, and shipping inquiries while keeping customer satisfaction high. I also support back-office operations through accurate data entry, maintaining updated client information in internal systems, and managing policy tracking and reporting spreadsheets for internal teams.

I handle executive-level administrative needs as well, including calendar management, scheduling, and email coordination, while using Google Workspace, Microsoft Office, OneDrive, Trello, Zoho Assist, and Canva to keep daily operations running smoothly.

Experience

Work history, roles, and key accomplishments

E-commerce Support Virtual Assistant

Shopify E-commerce Stores

Feb 2026 - Jun 2026 (4 months)

Managed customer email support for two Shopify stores, handling order updates, refunds, exchanges, and shipping inquiries. Maintained timely, professional communication to support customer satisfaction.

Email Support Refunds Exchange Order Inquiries

Back Office Virtual Assistant

MAPD Helpdesk Health Insurance Agency

Aug 2025 - Jan 2026 (5 months)

Provided back office and administrative support for a U.S.-based health insurance agency. Performed data entry to maintain client information, managed professional email communication, and maintained spreadsheets for policy tracking and internal reporting.

Back Office Support Data Entry Email Management Spreadsheet Management Administrative Support

Virtual Assistant and Secretary

Stay Blessed Insurance

Apr 2025 - May 2025 (1 month)

Provided high-level administrative and personal support to the CEO, including calendar management, scheduling, and email coordination. Also supported marketing and operational tasks across two companies using productivity and design tools.

Calendar Management Scheduling Email Management Administrative Coordination Google Workspace Microsoft Office Canva

Customer Service Representative

iQor Colombia

Jul 2024 - Nov 2024 (4 months)

Delivered bilingual customer support to U.S.-based clients, handling technical and billing inquiries with accuracy. Documented cases and updated customer records using CRM tools.

Bilingual Customer Support Technical Support Billing Case Documentation CRM