Open to opportunities

Mariana Rodriguez

@marianarodriguez1

Message

Customer service professional helping clients solve issues with empathy and clear, effective solutions.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can guide clients, resolve concerns quickly, and support team success with strong listening, organization, and reliable follow-through.

I’m an independent, self-motivated professional with extensive experience in customer service and a strong commitment to customer satisfaction. I guide clients through questions, concerns, or challenges while recording detailed call information for auditing, reporting, and follow-up purposes.

From Walgreens to remote healthcare support, I’ve built trust through active listening, conflict resolution, and clear communication. I also bring an organized, hands-on mindset from my work as a Ceramic Studio Assistant—supporting daily operations, making recommendations based on customer needs, and facilitating workshops for beginners.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Customer Service Rep

Current

Alorica, Inc.

Sep 2025 - Present (9 months)

Guides healthcare customers through product and service questions, concerns, and challenges while educating clients on available healthcare services and resources. Listens to customer issues, provides clear solutions, and records detailed call information for auditing, reporting, and follow-up.

Customer Service Healthcare Support Active Listening Customer Education Audit Reporting

Ceramic Studio Assistant

Drip Ybor

Feb 2025 - Sep 2025 (7 months)

Assisted with daily ceramic studio operations, keeping tools and materials organized and accessible. Recommended products/services based on customer needs and facilitated beginner workshops covering basic ceramic techniques and safety measures.

Studio Operations Customer Service Product Recommendations Workshop Facilitation Beginner Guidance Ceramics Techniques Safety Procedures

Customer Service Associate

Walgreens Boots Alliance

Dec 2021 - Aug 2023 (1 year 8 months)

Stocked shelves and maintained organized merchandise while supporting customers with efficient, accurate sales transactions. Handled cash, check, card, and layaway payments and made product recommendations based on customer needs and preferences.

Retail Customer Service POS systems Layaway Support Product Recommendations Stocking shelves