Open to opportunities

Mariam Tsalkalamanidze

@mariamtsalkalamanidz

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Junior Policy Administration Manager focused on operations, customer support, and growth through diverse experience.

Georgia

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What I'm looking for

I’m looking for roles where I can grow while contributing to policy administration, operations, and customer support. I want a team-oriented environment that values learning across disciplines and lets me take real responsibility.

I’m currently a Junior Policy Administration Manager at the Customer Support Department, and I’m actively building my career while pursuing a bachelor’s degree in law at CU. I’m driven by the belief that diverse experiences and skills are key to success, so I consistently seek opportunities for professional and personal development.

In recent roles, I’ve supported operations and service delivery across different environments—working as an Operations manager at Insurance Company Alpha and as a Customer support junior manager at Bank of Georgia. I also handled fast-paced coordination as a Concierge at Marjan Plaza Hotel, strengthening my ability to stay organized and service-focused.

I’ve broadened my skill set beyond administration and operations, including Social media manager at AB Shop and Sales representative roles at Unique Property and English Book Education. I’m comfortable working with people, communicating clearly, and translating goals into day-to-day action, whether it’s sales support, customer care, or outreach.

My background also includes legal-focused experience and learning: I completed an Internship in criminal law at Encom company and participated in youth work initiatives like Connect: Countering Online Hate Speech Through Youth Work. I bring strong technical proficiency, emotional resilience, and a team-oriented mindset to every responsibility I take on.

Experience

Work history, roles, and key accomplishments

Current

Junior Policy Administration Manager

Current

Ardi

May 2026 - Present (1 month)

Supports policy administration activities for ARDI’s customer support department. Helps coordinate administrative tasks to keep customer-related processes running smoothly.

Policy Administration Customer Support & Compliance Administrative Operations Documentation

Operations Manager

Insurance Company Alpha

May 2025 - Apr 2026 (11 months)

Managed operations for Insurance Company Alpha, supporting day-to-day process execution. Coordinated with internal teams to ensure smooth operational workflows.

Operations Management Team Coordination Customer Service Support Reporting

English Tutor

Self-Employed

Sep 2023 - Jun 2025 (1 year 9 months)

Provided English language and mathematics tutoring as a self-employed tutor. Delivered lessons and supported student learning through regular sessions.

English tutoring Mathematics Tutoring Lesson planning Student Support Communication

Social Media Manager

AB Shop

Jan 2025 - Mar 2025 (2 months)

Handled social media management for AB Shop, supporting the brand’s online presence. Assisted with daily content and communication activities.

Social Media Management Content Planning Audience Engagement Brand Communications Scheduling

Sales Representative

Unique Property

Dec 2024 - Feb 2025 (2 months)

Supported sales activities for Unique Property by assisting customers and facilitating inquiries. Contributed to sales outreach and customer communication.

Sales Customer Communications Relationship Building Product Knowledge

Customer Support Junior Manager

Bank of Georgia

Feb 2024 - Aug 2024 (6 months)

Provided customer support oversight at Bank of Georgia as a junior manager. Helped ensure consistent service delivery and supported issue resolution.

Customer Support Service Delivery Issue Resolution Team Support Communication

Concierge

Marjan Plaza Hotel

May 2023 - Aug 2023 (3 months)

Worked as a concierge at Marjan Plaza Hotel, supporting guest services. Assisted visitors with day-to-day needs and information requests.

Front Desk Support Customer Care Communication Problem Solving Scheduling

Sales Representative

English Book Education

Aug 2022 - Oct 2022 (2 months)

Served as a sales representative for English Book Education. Supported sales outreach and customer interactions related to educational products.

Sales Product Knowledge Relationship Building

Administrative Assistant

Sakartvelo Insight

Feb 2022 - May 2022 (3 months)

Provided administrative support at Sakartvelo Insight as an administrative assistant. Assisted with office coordination and day-to-day documentation tasks.

Administrative Support Office Coordination Scheduling Communication Data Entry