Open to opportunities

Mikael Kutateladze

@mikaelkutateladze

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Customer support specialist delivering premium VIP experiences through proactive problem-solving.

Georgia

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What I'm looking for

I’m looking for a team where I can deliver exceptional, empathetic customer experiences across multiple channels, use Zendesk and SLA discipline, and actively spot trends to improve service quality—while always putting customers first.

I’m a customer support specialist who’s passionate about going the extra mile to make sure every client feels heard, helped, and satisfied. I bring “excellent communication skills” and a proactive, problem-solving mindset to every conversation.

Most recently, as a VIP Manager in NDA(iGaming), I delivered multichannel customer service and account management for VIP clients via email, live chat, and phone—plus personal contact to build real rapport. I focused on maximizing satisfaction and loyalty through SLA compliance and Zendesk service follow-ups, while also checking vendor usage/engagement.

Before that, I worked as a chat agent for BOOKAWAY and PAINT YOUR LIFE, helping customers with bookings, ordering, and complaints. I checked details, compared options, coordinated internally with Logistics, and used Admin and Zendesk to make sure the chat ended with trust and confidence.

I’ve also strengthened my service instincts in fast-paced environments as a Game Presenter for EVOLUTION GAMING and as a Hotel Administrator. I consistently kept an upbeat, supportive attitude while multitasking, and I built strong relationships by communicating clearly and delivering a thoughtful, empathetic experience.

Experience

Work history, roles, and key accomplishments

VIP Manager

NDA (iGaming)

Jan 2025 - Jul 2025 (6 months)

Delivered multichannel customer service and VIP account management via email, live chat, phone, and personal contact to provide a premium service experience. Resolved client issues while supporting CSAT and loyalty through SLA compliance and Zendesk follow-ups.

VIP Client Support Customer Service Account Management SLA Zendesk Live Chat Support Phone Support Email Support Problem Solving Customer Retention

Customer Support Representative

BOOKAWAY

Dec 2023 - Mar 2024 (3 months)

Served as a chat agent helping customers book orders and answer questions about the booking process and trip details. Provided responsive, customer-focused support to ensure smooth bookings.

Live Chat Support Customer Support Booking Support Verbal Communication Written Communication Problem Solving Attention To Detail Multitasking Customer Experience

Customer Support Representative

PAINT YOUR LIFE

Aug 2022 - Jul 2023 (11 months)

Assisted customers with ordering and addressed questions and complaints about their orders through chat. Verified painting details, compared options, and coordinated with Logistics using Zendesk and admin tools to leave customers satisfied.

Customer Support Zendesk Logistics Coordination Attention To Detail Complaint Handling Multitasking Customer Satisfaction

Game Presenter

Evolution Gaming

Dec 2021 - Sep 2022 (9 months)

Presented live games with an upbeat, supportive approach while multitasking in a high-stakes online casino environment. Delivered premium experiences for VIP customers and maintained strong relationships through personalized communication.

VIP Multitasking Communication Skills High Pressure Support

Assistant / Consultant

NIKORA

Jul 2020 - Oct 2020 (3 months)

Assisted customers in a convenience store while ensuring product quality, cleanliness/tidiness, and customer satisfaction. Provided friendly support and maintained a helpful in-store environment.

Customer Service Retail Support Store Cleanliness Attention To Detail Teamwork Communication Problem Solving

Hotel Administrator

APHRA HOTEL

May 2019 - Oct 2019 (5 months)

Handled daily customer communications as a hotel administrator, including overnight responsibilities. Managed multiple tasks at once while supporting guest needs and service continuity.

Hospitality Administration Customer Communications Shift Night Support Multitasking Customer Service Attention To Detail Teamwork