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Mariam Solhy

@mariamsolhy

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Operations Manager at Deers Fitness Center who managed daily operations, staff, schedules, and client services.

United Arab Emirates

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At Deers Fitness Center, I managed center operations, staff, and class schedules, while handling VIP client requests and memberships.

I also planned fitness schedules with instructors and organized events, aiming to meet client needs and support business goals.

As Key Accounts Manager at Easy Business Solutions, I managed existing and new accounts, including major accounts such as Amazon, Coca-Cola, and DHL. I handled supply requests and worked with clients and internal teams to address their needs.

Most recently, I worked as an Administrative Associate at DataFlow Services, supporting senior directors and executives, coordinating travel arrangements, and preparing reports and presentations for management.

Experience

Work history, roles, and key accomplishments

Administrative Associate

DataFlow Services

Dec 2023 - Sep 2025 (1 year 9 months)

Provided administrative support to senior directors and executives, managed travel arrangements, and served as a point of contact between internal teams and third parties. Prepared reports, presentations, and surveys for higher management.

Administrative Support Travel Management Customer Experience Reporting Presentation Skills Survey Employee Benefits Event Coordination

Front Desk Supervisor

Premium Cosmetic Laser Center

Jul 2022 - Aug 2023 (1 year 1 month)

Answered client inquiries via direct engagement, WhatsApp, and calls, and prepared analytic reports on sales and client satisfaction. Increased center sales by promoting services and coordinating daily operations.

Client Relations Sales Reporting Appointment Scheduling Coordination Customer Satisfaction

Lead Qualification Specialist

Global Study

May 2022 - Jul 2022 (2 months)

Contacted leads for university admission and postgraduate studies, briefed students on requirements and scholarships, and qualified leads through calls, WhatsApp, and emails. Prepared daily and weekly activity reports.

Lead Qualification Communication Skills Reporting Customer Service

Data Collector

Qualisus Sal

Nov 2021 - Dec 2021 (1 month)

Conducted surveys via phone calls for a one-time project with Abu Dhabi Early Childhood Authority. Submitted daily log sheets and activity logs, and reported daily activities to management.

Data Collection Surveying Reporting

Key Accounts Manager

Easy Business Solutions

Jul 2020 - Mar 2021 (8 months)

Managed general supply requests and key accounts including Amazon, Coca-Cola, and DHL. Developed client relationships, resolved issues, and shared performance reports with management.

Key Account Management Client Relations Quotations Invoicing Reporting Problem Solving

Operations Manager

Deers Fitness Center

Jul 2019 - Jun 2020 (11 months)

Managed fitness center operations, maintained class schedules, handled VIP client requests, and prepared payroll. Set strategic goals and action plans, and managed front office, sales, and housekeeping teams.

Operations Management Payroll Strategic Planning Team Management Customer Service Event Planning

Front Desk & Sales Executive

Deers Fitness Center

Sep 2017 - Jun 2019 (1 year 9 months)

Maintained sales targets by promoting memberships and upselling services. Handled client reservations, attended requests via social media, and processed payments.

Sales Customer Service Reservations Payment Processing Social Media

Dental Assistant

Dental Clinics

Jul 2016 - Jun 2017 (11 months)

Assisted the dentist in daily operations at the clinic.

Education

Degrees, certifications, and relevant coursework

Cardiff Metropolitan University

Master of Business Administration, Marketing

MBA Dual Degree with a Marketing major, completed in March 2022.

Arab Academy for Science, Technology and Maritime Transport

Master of Business Administration, Marketing

MBA Dual Degree with a Marketing major, completed in March 2022.

Diplomatic Center

Certificate, Professional Development

Completed multiple courses including Crisis Management, TOT, Strategic Planning, Self-confidence Training, Body Language & Self-Development, Leadership Training, and HR training in 2018.