Open to opportunities

mariam shah

@mariamshah

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Highly skilled social media agent focused on customer satisfaction.

United Kingdom

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What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a highly skilled and organized social media agent with extensive experience in customer service and communication. Currently, I work as a Social Media Energy Specialist at Eon Next, where I have consistently achieved and exceeded all targets and KPIs. My role involves handling customer concerns through various channels, including email, WhatsApp, and Facebook, ensuring that each interaction is met with exceptional service and attention to detail.

My previous experience as a Social Media Specialist at THG allowed me to manage order updates across multiple platforms while collaborating with delivery teams to provide accurate information to customers. I have a strong analytical mindset, demonstrated through my use of Tableau software to optimize business operations and improve service delivery. I am passionate about adapting to new situations and continuously enhancing my skills in social media management and data analytics.

Experience

Work history, roles, and key accomplishments

Current

Social Media Energy Specialist

Current

Eon Next

Jun 2022 - Present (3 years)

As a Social Media Energy Specialist, I managed customer concerns through various communication channels, achieved KPIs, and ensured exceptional service. I utilized Tableau for performance reviews and handled complaints in compliance with regulations.

Social Media Management Customer Service Tableau KPIs Complaint Handling Communication Skills Data Analysis Time Management

Social Media Specialist

THG

Oct 2021 - Jan 2022 (3 months)

In my role as a Social Media Specialist, I managed order updates across multiple platforms, collaborated with delivery teams, and monitored business statistics to ensure objectives were met while maintaining customer satisfaction.

Order Management Social Media Monitoring Team Collaboration Problem Solving Service Delivery

Track and Trace Tier 1 & Tier 2

Sitel NHS

Dec 2019 - Jun 2021 (1 year 6 months)

As part of the Track and Trace team, I provided guidance to the public on self-isolation, coordinated with teams to meet objectives, and maintained knowledge of PPE standards while ensuring a calm and productive conversation.

Public Guidance Data Collection Team Coordination Communication Skills Customer Support