Mariam User

I am a highly skilled and organized social media agent with a strong focus on customer satisfaction and operational efficiency. Currently working as a Social Media Energy Specialist at Eon Next, I have consistently achieved and exceeded all targets and KPIs. My role involves handling customer concerns through various communication channels, ensuring exceptional service delivery, and utilizing data analytics tools like Tableau to optimize business operations.

My previous experience as a Social Media Specialist at THG allowed me to manage order updates across multiple platforms while collaborating with delivery teams to enhance customer experience. I have a proven track record of effectively communicating with customers, addressing their concerns, and maintaining a calm demeanor even in challenging situations. My analytical skills and attention to detail have been instrumental in my success in the fast-paced environment of social media management.