Maria Moreno
@mariamoreno
Customer Success and L&D professional who designed learning experiences and managed family onboarding at Escuela Infantil Giorgeta.
SpainWhat I'm looking for
At Escuela Infantil Giorgeta, I designed learning sequences and training dynamics using visual resources and active methodologies to support knowledge retention. I also managed relationships with families, building trust and aligning expectations with service objectives.
As a Classroom Assistant at Escuela Infantil Giorgeta, I used direct observation and qualitative metrics to improve user experience. I also organized daily workflows, spaces, and resources for training plans.
In commercial roles at El Corte Inglés, Diesel, and Pepe Jeans, I managed customer service and sales across the commercial cycle. My background combines education, customer management, and digital transformation, supported by training in digital change and tools including HubSpot, Moodle, and Articulate Rise 360.
Experience
Work history, roles, and key accomplishments
Learning Experience Designer
Escuela Infantil Giorgeta
Jan 2020 - Dec 2023 (3 years 11 months)
Designed and executed training dynamics and learning sequences focused on knowledge retention. Managed families as stakeholders, ensuring alignment with service objectives and expectations.
Classroom Assistant
Escuela Infantil Giorgeta
Jan 2018 - Dec 2020 (2 years 11 months)
Applied data analysis techniques to enhance user experience and meet center objectives. Structured daily workflows and managed resources for efficient execution of training plans.
Sales Consultant
El Corte Inglés
Jan 2016 - Dec 2020 (4 years 11 months)
Managed the commercial and customer service cycle, ensuring high satisfaction standards in demanding environments. Practiced assertive communication, consultative selling, and conflict resolution under pressure.
Sales Consultant
Pepe Jeans
Jan 2016 - Dec 2020 (4 years 11 months)
Managed the commercial and customer service cycle, ensuring high satisfaction standards in demanding environments. Practiced assertive communication, consultative selling, and conflict resolution under pressure.
Sales Consultant
Diesel
Jan 2016 - Dec 2020 (4 years 11 months)
Managed the commercial and customer service cycle, ensuring high satisfaction standards in demanding environments. Practiced assertive communication, consultative selling, and conflict resolution under pressure.
Education
Degrees, certifications, and relevant coursework
EOI (Escuela de Organización Industrial)
Digital Change Agent, Digital Transformation
2023 - 2024
Completed the Digital Change Agent program at EOI, focusing on digital transformation and organizational change.
Universidad Católica de Valencia
Double Degree in Early Childhood Education + Primary Education, Education
2014 - 2018
Earned a Double Degree in Early Childhood Education and Primary Education with a specialization in English.
CEU
Innovation Project: SER MAESTRO, Education
Completed the Innovation Project: SER MAESTRO specialization course at CEU.
Universidad San Jorge
Attention to Diversity in the Classroom, Education
Completed the Attention to Diversity in the Classroom specialization course at Universidad San Jorge.
Availability
Location
SpainAuthorized to work in
Salary expectations
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