At Mastercard Marketing Services, I support global Product & Marketing capability initiatives through stakeholder engagement, change adoption and learning enablement. I led a global process-mapping initiative that identified automation opportunities, knowledge gaps and improvements to learning and knowledge management.
At Expedia Group/Vrbo, I designed and delivered learning programmes, including a Change Management framework scaled across the organisation. I also served as the primary programme owner, designer, content manager and facilitator for the EMEA Soft Skills Development Programme.
At Homeserve, I designed instructor-led, blended and gamified learning experiences and managed LMS operations and migration across OKN and Netex. I also led a Digital Transformation Programme involving a Learning App implementation, LMS migration and learning content management.

