Open to opportunities

Daniel Cardozo Morales

@danielcardozomorales

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I am a customer-focused operations specialist driving onboarding, training, and service quality.

Chile

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What I'm looking for

I seek a collaborative, data-driven customer operations role to lead onboarding, training, and quality improvements; open to relocation and applying CRM and prompt engineering skills.

I am a results-oriented customer support and operations specialist with experience across Amazon, Cornershop, and Uber. I focus on onboarding, training, and service quality to drive customer satisfaction and optimize processes.

At Uber I monitor and evaluate customer interactions, provide coaching, and collaborate with cross-functional teams to address performance gaps. Previously I led shopping operations at Cornershop, managing incident handling, demand planning reports, and order efficiency improvements; I was awarded the ComOps Support Superstar Award for outstanding support performance.

I design and execute onboarding and shadow sessions, develop procedures to improve tool utilization, and generate analytics to track quality trends. I am comfortable with CRM systems, G Suite, SAP (ERP), Adobe tools, and have working knowledge of LLMs and prompt engineering.

I am adaptable, detail-oriented, and committed to continuous improvement; I seek to join a collaborative, data-driven team where I can scale customer operations and implement measurable quality improvements.