Open to opportunities

Daniel Cardozo Morales

@danielcardozomorales

Message

I am a customer-focused operations specialist driving onboarding, training, and service quality.

Chile

Message

What I'm looking for

I seek a collaborative, data-driven customer operations role to lead onboarding, training, and quality improvements; open to relocation and applying CRM and prompt engineering skills.

I am a results-oriented customer support and operations specialist with experience across Amazon, Cornershop, and Uber. I focus on onboarding, training, and service quality to drive customer satisfaction and optimize processes.

At Uber I monitor and evaluate customer interactions, provide coaching, and collaborate with cross-functional teams to address performance gaps. Previously I led shopping operations at Cornershop, managing incident handling, demand planning reports, and order efficiency improvements; I was awarded the ComOps Support Superstar Award for outstanding support performance.

I design and execute onboarding and shadow sessions, develop procedures to improve tool utilization, and generate analytics to track quality trends. I am comfortable with CRM systems, G Suite, SAP (ERP), Adobe tools, and have working knowledge of LLMs and prompt engineering.

I am adaptable, detail-oriented, and committed to continuous improvement; I seek to join a collaborative, data-driven team where I can scale customer operations and implement measurable quality improvements.

Experience

Work history, roles, and key accomplishments

Current

Service Quality Specialist I

Current

Uber

Apr 2024 - Present (1 year 4 months)

Monitored and evaluated customer interactions to ensure compliance with quality standards, provided coaching to enhance service delivery, and analyzed service metrics to identify trends and close performance gaps.

Quality Assurance Coaching Customer Experience Data Analysis Reporting Cross Functional Collaboration CRM

Support Agent, Groceries & Retail

Uber

Aug 2022 - Apr 2024 (1 year 8 months)

Developed and executed onboarding and training for Cornershop employees, provided live chat and outbound support to delivery partners in the US and Canada, and contributed to process documentation and tool optimization; awarded ComOps Support Superstar.

Onboarding Training Live Chat Support CRM

Shopping Operations Manager

Cornershop by Uber

Sep 2021 - Aug 2022 (11 months)

Managed live chat support, security reports, and incident handling while generating demand planning, catalog, and quality assessment reports to improve order efficiency and accuracy.

Order Management Reporting demand planning Quality Assurance Customer Support

Customer Service Representative

Amazon

Resolved customer inquiries, complaints, and service requests while maintaining detailed interaction records and ensuring appropriate resolutions to improve customer satisfaction.

Customer Support CRM Record keeping Communication Complaint Handling

Education

Degrees, certifications, and relevant coursework

Miami Dade College

Associate of Arts, Business Administration

Associate of Arts in Business Administration from Miami Dade College focused on foundational business principles and administrative practices.

School of Entertainment & Design Technology

Premiere Pro CC 2018 Certified Associate, Digital Media

Completed Premiere Pro CC 2018 Certified Associate credential through the School of Entertainment & Design Technology, demonstrating proficiency in Adobe Premiere Pro workflows.