Taiwo Ruth

I am a dedicated Customer Success Auditor with a strong belief that customer satisfaction is the cornerstone of business longevity. My experience at Astra-Polaris Microfinance Bank has honed my skills in efficient issue resolution, proactive customer engagement, and optimizing support processes. I take pride in ensuring that every customer interaction is positive, building trust and long-term relationships that contribute to business growth.

Throughout my career, I have successfully handled high-level customer complaints, achieving a high retention rate and improved customer satisfaction. My role involved collaborating with 12 bank branches nationwide to audit operations, ensuring compliance with service standards, and enhancing the overall customer experience. I am committed to data accuracy and support efficiency, reviewing transaction records monthly to validate financial accuracy and streamline customer account management.

Prior to my current role, I served as a Customer Service Officer, where I excelled in complaint resolution and customer engagement. I delivered a positive first impression and ensured customer inquiries were handled efficiently across various channels. My ability to upsell and cross-sell products contributed to revenue growth, and I collaborated with marketing teams to optimize customer interactions, ensuring a seamless customer journey.