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@taiworuth
Customer-focused problem solver passionate about delivering seamless experiences.
I am a dedicated Customer Success Auditor with a strong belief that customer satisfaction is the cornerstone of business longevity. My experience at Astra-Polaris Microfinance Bank has honed my skills in efficient issue resolution, proactive customer engagement, and optimizing support processes. I take pride in ensuring that every customer interaction is positive, building trust and long-term relationships that contribute to business growth.
Throughout my career, I have successfully handled high-level customer complaints, achieving a high retention rate and improved customer satisfaction. My role involved collaborating with 12 bank branches nationwide to audit operations, ensuring compliance with service standards, and enhancing the overall customer experience. I am committed to data accuracy and support efficiency, reviewing transaction records monthly to validate financial accuracy and streamline customer account management.
Prior to my current role, I served as a Customer Service Officer, where I excelled in complaint resolution and customer engagement. I delivered a positive first impression and ensured customer inquiries were handled efficiently across various channels. My ability to upsell and cross-sell products contributed to revenue growth, and I collaborated with marketing teams to optimize customer interactions, ensuring a seamless customer journey.
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Work history, roles, and key accomplishments
Astra-Polaris Microfinance Bank
Jan 2022 - May 2024 (2 years 4 months)
Handled high-level customer complaints, ensuring a high retention rate and improved customer satisfaction. Collaborated with 12 bank branches nationwide, auditing operations to ensure compliance with service standards and enhance customer experience.
OTP Internet Technology
Jan 2020 - Jan 2022 (2 years)
Handled incoming customer queries and complaints, achieving high-resolution rates and improved customer sentiment. Delivered a positive first impression, ensuring customer inquiries were handled efficiently via phone and digital channels.
Degrees, certifications, and relevant coursework
B.Tech, Chemical Engineering
2011 - 2015
Grade: Upper Division
Studied Chemical Engineering at Ladoke Akintola University of Technology, earning an Upper Division classification.
Training, Communication Skills
Completed Communication Skills Training through Jobberman.
Software and tools used professionally
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