Open to opportunities

Godvery Own

@godveryown

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Result-driven professional in administrative management and customer service.

Nigeria

Message

What I'm looking for

I seek a challenging and rewarding work environment that fosters professional growth.

I am a result-focused and dedicated professional with over 5 years of experience in administrative management and customer service. My journey began with a Higher National Diploma in Public Administration Management, which laid the foundation for my career. I have honed my skills in various roles, including as a Customer Service Officer at Baobab Microfinance Bank, where I achieved a 50% reduction in disbursement costs through effective service programs. My ability to communicate complex information clearly has been instrumental in building rapport with clients and ensuring their needs are met.

Throughout my career, I have been recognized for my strategic thinking and leadership abilities. I was awarded 'Most Influential' during the 2018/2019 academic session and 'Best Team Leader of the Year' in 2022. My experience as a portfolio manager has equipped me with the skills to develop strategies for client engagement and loan disbursement, while my training in project management and customer service excellence has further enhanced my capabilities. I am passionate about leveraging my skills to contribute to organizational development and success.

Experience

Work history, roles, and key accomplishments

Call Agent Representative

Stalwart Group

Jan 2025 - Present (5 months)

Responsible for receiving and outsourcing calls, actively listening to customer requests, and building rapport. Utilized lead generation tools to maintain client engagement with the organization.

Active Listening Lead Generation Customer Service Call Center Operations

Transcribing

Sigma.AI

Jul 2024 - Present (11 months)

Transcribed audio and video content in Nigerian languages such as Urhobo, Hausa, and Igbo. Ensured accurate transcription by segmenting write-ups based on speaker statements.

Transcription Audio Processing Data Entry

Address Verification Officer

Axta

Mar 2024 - Present (1 year 3 months)

Visited various locations to verify addresses and confirm client residency or business operations. Provided detailed descriptions and comments about each verified location.

Address Verification Documentation Location Assessment

Data Entry

Integrated Tricycle Transport Management System {ITTMS)

Jan 2024 - Present (1 year 5 months)

Maintained the customer database by accurately entering new and updated information. Prepared source files for computerized formats, compiling and sorting records based on specific criteria.

Data Entry Database Management Data Compilation Record keeping File Organization

Customer Service Officer

Baobab Microfinance Bank

Jan 2021 - Present (4 years 5 months)

Achieved 50% disbursement cost reduction through routine service programs for operating equipment. Reduced client misunderstanding by 60% by performing inspections to assess repayment capabilities.

Customer Service Payment Processing Financial Operations

Education

Degrees, certifications, and relevant coursework

Niger State Polytechnic Zungeru

Higher National Diploma (HND), Public Administration Management

Activities and societies: Awarded Most Influential in 2018/2019 Academic Session.

Completed a Higher National Diploma in Public Administration Management. Coursework included International Politics, Constitutional Law, Comparative Politics, Strategic Planning, and Social Change.