Open to opportunities

Mariam Mohamed

@mariammohamed3

Message

I drive enterprise customer adoption, retention, and growth across cybersecurity, cloud, and infrastructure.

Egypt

Message

What I'm looking for

I'm looking to lead enterprise customer outcomes through strategic advisory, adoption, retention, renewals, and growth across cybersecurity, cloud, or infrastructure solutions.

I'm driving adoption, retention, and growth for enterprise customers across cybersecurity, cloud, and infrastructure. At RSA Security, I serve as a trusted advisor throughout the post-sales customer journey for Identity & Access Management accounts.

I lead onboarding, align business goals and success metrics, deliver QBRs, and partner with Sales on renewals and expansion. My structured success plans and proactive risk management have helped maintain a 90%+ customer renewal rate.

Previously at VMware, I managed 120+ enterprise and strategic accounts using vRealize solutions and identified upsell, cross-sell, and renewal opportunities across 90+ accounts. My technical foundation includes resolving critical Dell EMC VMAX incidents and supporting 5G network deployments with Huawei in Egypt.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

RSA Security

Nov 2022 - Present (3 years 10 months)

Serve as the primary trusted advisor for enterprise accounts throughout the full post-sales customer journey. Lead structured onboarding, conduct QBRs, and collaborate with Sales on retention and expansion, maintaining a 90%+ renewal rate.

Customer Success Management Renewal Planning Stakeholder Management Risk Management