Karim MouradKM
Open to opportunities

Karim Mourad

@karimmourad

Client Success Manager with expertise in technical support and customer relations.

Egypt
Message

What I'm looking for

I am looking for a role that allows me to leverage my technical support experience while fostering strong customer relationships in a collaborative environment.

I am a dedicated Client Success Manager at IBM, where I onboard and coach customers to leverage available resources effectively. My role involves collaborating closely with support, sales, and consulting teams to ensure high-quality service delivery. I take pride in developing a deep understanding of customer strategies and business objectives, driving the use of support services to help them achieve their goals.

Previously, I served as a Remote Hardware Technical Support Engineer at Lenovo, where I provided high-quality support for x86 servers across French-speaking countries in Europe. My efforts were recognized by the Hardware Director for achieving high customer satisfaction rates. I possess strong technical skills and excellent communication abilities, which have been instrumental in resolving complex technical issues and maintaining client relationships.

With a Bachelor’s degree in Engineering and a passion for continuous learning, I am committed to delivering exceptional service and fostering positive customer experiences. I thrive in dynamic environments and am always eager to take on new challenges that contribute to both personal and professional growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Arab Academy for Science Technology and Maritime Transportation logoAT

Arab Academy for Science Technology and Maritime Transportation

Bachelor Degree in Engineering, Engineering

Grade: B+

Activities and societies: Graduation Project: Multi-Input Multi-Output micro strip array antenna

Completed a Bachelor's Degree in Engineering. The graduation project focused on a Multi-Input Multi-Output micro strip array antenna, achieving a grade of B+.

CJ

Collège de la Sainte Famille - Jésuite

General Secondary Education Certificate, General Studies

Obtained the General Secondary Education Certificate. Studied at Collège de la Sainte Famille - Jésuite.

Tech stack

Software and tools used professionally

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