Mohamed Abdelnasser

Provide enterprise-level technical support for Dell PowerScale (Isilon) scale-out NAS storage systems, troubleshooting file storage, cluster performance, and configuration issues. Diagnose root causes via remote sessions and case management, collaborating with escalation and engineering teams to deliver permanent solutions and maintain storage cluster availability.

Provide enterprise-level support for Dell EMC Unity storage across file and block environments, resolving configuration, performance, and connectivity issues for enterprise customers. Perform root cause analysis with escalation/engineering teams and support onboarding of new technical support engineers while handling high-volume cases.

Diagnose and resolve storage infrastructure issues affecting production environments using Dell EMC Unity storage platforms. Handle customer cases via Dell support systems and remote troubleshooting, improving case resolution efficiency through structured troubleshooting and documentation.

Provided customer support for AT&T clients in the United States, handling billing and service inquiries in a high-volume call center environment. Communicated clearly and resolved issues quickly while strengthening customer handling and problem-solving skills.

Designed and built a fully operational CNC router machine, including hardware, software, and control systems. Improved manufacturing capabilities through automation and custom machine development, maintaining production machinery to reduce downtime and supporting daily operations.

BSc in Mechatronics Engineering at the German University in Cairo. Graduation project involved designing and building a CNC machine including mechanical design, electronics, and control software.