Mariam Hussein
@mariamhussein
I improve boutique hotel operations, guest satisfaction, and team performance through hands-on management.
KenyaWhat I'm looking for
At Café Hotel in Nairobi, I managed daily operations, budgeting, and staff training for a boutique hotel.
I implemented quality assurance protocols that improved guest satisfaction by 20%, while staying attentive to both employee and guest needs. I’m a warm, service-oriented problem solver who remains poised under pressure.
I recruited and coached new talent, helping build a collaborative team culture and providing solutions with immediate impact.
I also developed Excel dashboards to track occupancy and revenue trends, supporting informed hotel management decisions.
Experience
Work history, roles, and key accomplishments
Assistant Hotel Manager
Café Hotel
Jan 2022 - Dec 2023 (1 year 11 months)
Managed daily operations, budgeting, and staff training for a boutique hotel. Implemented quality assurance protocols that improved guest satisfaction by 20%.
Education
Degrees, certifications, and relevant coursework
Acellus Academy
High School Diploma, General Studies
Graduated from Acellus Academy in May 2023.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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