Tracy Agan

I am a results-driven hospitality and revenue professional with hands-on experience managing hotel operations, staff, and guest services. I focus on improving customer satisfaction while implementing cost-saving measures that boost operational efficiency.

At Nale’s Bistro I increased occupancy by 20% and cut operational expenses by 20% through targeted marketing and process improvements, while maintaining high standards of safety and cleanliness. My approach blends quality control, staff development, and customer-focused service delivery.

Previously, as a loans collection officer I recovered KSh 200,000 within a week, achieved a 60% recovery rate on assigned accounts, and negotiated payment plans that resolved complex disputes while maintaining regulatory compliance and positive client relations.

I hold a B.Sc. in Economics and Statistics and completed ALX Africa’s Virtual Assistant program. I bring strong organization, negotiation, financial management, and relationship-building skills to roles that require operational leadership and measurable business impact.