I've delivered customer and technical support across Amaryllis Apparel, Tubi, Motiv, Striiv, Spotify, AT&T, and Dish Network, resolving order, account, product, and service issues through email, chat, phone, and CRM platforms.
At Tubi, I investigated user complaints, documented widespread issues, filed bug reports with engineering, published help center articles, and performed movie and TV playback checks. I also handled technical troubleshooting for wearable devices, telecommunications services, hardware, software, connectivity, and streaming products.
I've led technical support operations at Alorica, coached teams, analyzed performance metrics, and improved processes. I bring more than a decade of customer-focused problem-solving, documentation, escalation management, and timely resolution work.
