At IntouchCX, I develop tailored account management strategies to improve customer satisfaction, player retention, and revenue.
I review Facebook account performance and use social media analysis to identify improvements that support a positive brand image. I also identify opportunities to upsell and cross-sell premium gaming features.
I conceived and executed gamification strategies for in-app experiences, push notifications, and user journeys to improve engagement. I also led player segmentation initiatives to support more effective outreach, reduce dormancy, and increase paying customers.
At NE International, I sold domestic and international travel packages and managed foreign exchange transactions. I built customer relationships by providing personalized travel solutions and service.
