Looking for a job

Puneet User

@puneetuser1

Message

I grow VIP account revenue through retention, reactivation, and global client management.

India

Message

What I'm looking for

I'm looking for senior account or customer success roles where I can grow high-value global accounts, strengthen retention and reactivation programmes, lead cross-functional escalations, and improve operational workflows.

At InTouch CX, I manage end-to-end relationships for global VIP accounts as the sole primary contact across international markets.

I've generated over $1.6 million in revenue through tailored acquisition strategies and captured $361,000 from a dormant-account reactivation initiative.

I resolve high-stakes escalations with cross-functional teams, protect VIP retention, and use dormancy analysis, lifecycle email campaigns, A/B testing, and CTR tracking to improve engagement.

As an SME for VIP Operations, I develop SOPs, mentor new managers, and help standardise account workflows. Earlier at Ultra International, I supported pharmaceutical partnerships through CRM reporting, order processing, and proactive sales outreach.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

Intouch CX

May 2023 - Present (3 years 4 months)

Managed end-to-end relationships for 2 global VIP client accounts, generating over $1.6 million in revenue and leading a reactivation initiative that captured $361,000 from a dormant account. Resolved high-stakes escalations and served as SME for VIP Operations, developing SOPs and mentoring new managers.

Sales Coordinator

Ultra International

May 2022 - Jan 2023 (8 months)

Coordinated sales initiatives across India, managed CRM-based reporting, and processed orders totalling ₹20 crores to support pharmaceutical partnerships. Proactively conducted cold calls, securing five orders including an initial order of 5 lakhs and a total of 12 lakhs.

CRM Sales Coordination Cold Calling Order Processing Reporting