JDJustin D'silva
@justindsilva
Highly motivated account manager with expertise in client relations.
IndiaWhat I'm looking for
I am a highly motivated professional with over 4 years of experience in account management and operational improvements. My journey has been marked by a strong focus on cultivating client relationships, enhancing retention, and driving significant revenue growth. Currently, as an Account Manager at Evolute Global Advertising Pvt. Ltd., I craft strategic account plans that elevate client satisfaction and foster long-term partnerships.
Previously, I served as a Project Manager at House Of Gaming Pvt Ltd, where I managed UI/UX design and ensured seamless project execution. My role involved leading cross-functional teams and maintaining strong vendor relations, which were crucial for successful client outcomes. I am passionate about building sustainable roadmaps and revenue generation plans, leveraging my deep knowledge in the Gaming Industry and NFT Metaverse to drive project performance.
Experience
Work history, roles, and key accomplishments
Account Manager
Evolute Global Advertising Pvt. Ltd.
Jun 2023 - Present (1 year 11 months)
As an Account Manager, I cultivated strong client relationships, enhancing retention and driving significant revenue growth. I crafted strategic account plans to elevate client satisfaction and foster long-term partnerships while leading cross-functional teams for seamless project execution.
Project Manager
House Of Gaming Pvt Ltd.
Aug 2020 - May 2023 (2 years 9 months)
Managed UI/UX design and project oversight for websites and mobile platforms. Led a team of 15+ admins, maintained vendor relations, and ensured adherence to SOPs while optimizing project performance and user experience.
Senior Operations Officer
House Of Gaming Pvt Ltd.
Jan 2020 - Jul 2020 (6 months)
Oversaw daily tournaments and guided admins to enhance user experience. Acted as the point of contact for vendors, providing feedback on UI/UX design and managing daily operations and reporting.
Operations Team Member
House Of Gaming Pvt Ltd.
Sep 2019 - Jan 2020 (4 months)
Conducted app testing and bug reporting across various platforms while building gaming communities from scratch. Leveraged extensive knowledge in the gaming industry to enhance community engagement.
Hotel Operations Trainee
Taj Mahal Palace
Jul 2017 - Aug 2017 (1 month)
Trained across all four departments of hospitality, supervising and training new joiners while managing inventory and enhancing guest engagement to improve overall experience.
Education
Degrees, certifications, and relevant coursework
NSNarsee Monjee Institute of Management Studies
Diploma in Operations Management, Operations Management
2019 - 2019
Managed bug/optimization reports, day-to-day tasks in Excel and Word, built game-specific communities, and developed recruitment and training SOPs.
Taj Mahal Palace
Hotel Operations Trainee, Hospitality Management
2017 - 2018
Trained across all four departments of hospitality over 1 year, supervised & trained new joiners.
Don Bosco College
BSc in Hospitality Studies, Hospitality Studies
2014 - 2017
Built gaming communities from scratch and leveraged extensive knowledge in the Gaming Industry.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Justin?
You can contact Justin and 50k+ other talented remote workers on Himalayas.
Message JustinFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
