At IntouchCX, I managed day-to-day relationships across a VIP and high-value gaming portfolio. I used player activity, preferences, and engagement signals to identify churn risks and personalize outreach.
I created weekly Tableau and Excel reports on player retention, revenue, and engagement, sharing insights to guide portfolio strategy and customer lifetime value initiatives. I also managed player cases and escalations through CRM and ticketing systems.
At Telligent, I led cross-functional teams and coordinated project plans to improve client engagement and service delivery. I also facilitated workshops to understand customer requirements and identify process improvements.
At 247 Customer Pvt. Ltd., I delivered onboarding and process training, and developed training materials and workshops. I received Best Trainer recognition for 2018–2019 and Best Digital Interaction Specialist recognition in 2018.
