Open to opportunities

Carolina Barrera

@carolinabarrera

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Bilingual customer support professional with a passion for user experience.

Canada

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a bilingual and tech-savvy Customer Support professional with over 3 years of experience in customer service and logistics. My journey has equipped me with the skills to manage high volumes of user inquiries and resolve issues efficiently, ensuring seamless user experiences in remote environments. I pride myself on being highly organized and detail-oriented, always striving to deliver exceptional service.

In my current role at Watershed 144 Ltd, I have contributed to a 15% increase in customer satisfaction by responding to inquiries and streamlining internal workflows. My previous experiences in sales and logistics have further honed my ability to collaborate across teams and optimize operations. I am passionate about leveraging my skills to support cross-functional teams and enhance customer interactions.

Experience

Work history, roles, and key accomplishments

Current

Pastry Department

Current

Watershed 144 Ltd

Mar 2022 - Present (3 years 3 months)

Responded to customer inquiries and resolved issues, contributing to a 15% increase in satisfaction. Tracked inventory and production schedules to align with operational milestones. Maintained accurate documentation, reporting, and training material for internal use.

Customer Support Documentation Reporting Training

Sales & Marketing

Mialca Cocina

Sep 2021 - Present (3 years 9 months)

Managed customer communications and nurtured client relationships, increasing retention by 15%. Created engaging support materials and multimedia content for onboarding and promotions. Collaborated across teams to optimize marketing operations and improve service processes.

Customer Communications Client Relationship Management Multimedia Content Marketing Operations

Logistics Coordinator

Lean Solutions Group

Jul 2019 - Present (5 years 11 months)

Served as main contact point for U.S.-based stakeholders, achieving a 10% boost in remote meeting productivity. Processed high volumes of documentation (50+ invoices/week), maintaining data accuracy and payment timeliness. Consolidated support materials and communications to streamline shipment processes.

Remote Collaboration Payment Timeliness Shipment Process Streamlining

Logistics Intern

Colombian Olympic Committee

Jun 2018 - Present (7 years)

Oversaw media center accreditation, improving registration efficiency by 25%. Handled inquiries from international delegations, ensuring satisfaction through clear communication.