Open to opportunities

Maria J Monteiro

@mariajmonteiro

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Quality professional with over 10 years of experience in auditing.

United States

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What I'm looking for

I am looking for a role that values quality and process optimization, with opportunities for growth and collaboration.

I am a quality professional with over 10 years of experience in business support, specializing in auditing, regulatory compliance, and process optimization. I have demonstrated success in implementing ISO standards, reducing operational errors, and driving measurable efficiency gains. My adaptable nature and enthusiasm for delivering sustainable quality solutions allow me to leverage cross-cultural communication to align global teams with organizational objectives.

In my current role as a Quality Systems Consultant at Gainwell Technology, I manage internal audits and conduct comprehensive analyses of workflows to optimize performance. I have successfully developed outreach strategies that significantly reduced payment errors in healthcare programs. My previous experience as a Project Manager and Business Consultant has equipped me with the skills to enhance client operations and achieve operational cost savings through strategic process improvements.

Experience

Work history, roles, and key accomplishments

Current

Quality Systems Consultant

Current

Gainwell Technology

Nov 2019 - Present (5 years 6 months)

As a Quality Systems Consultant, I manage internal audits and optimize operational processes to enhance risk management and compliance with ISO standards. I develop standard operating procedures and implement quality assurance processes to drive efficiency and reduce payment errors significantly.

Auditing Process Improvement Project Management Risk Management Quality Assurance MS Office Suite Smartsheet

Project Manager

Royal Contract Lighting

Sep 2018 - Aug 2019 (11 months)

Oversaw project specifications and ensured compliance with client requirements in the hospitality lighting industry. Built strong stakeholder relationships and implemented team-building activities to foster a positive work environment.

Project Management Stakeholder Engagement Team Building Compliance Resource Management Communication Problem Solving Leadership

Business Consultant

Self-Employed

Jan 2017 - Jul 2018 (1 year 6 months)

Provided tailored business solutions for entrepreneurs, achieving operational cost savings and enhancing productivity through strategic process improvements. Developed marketing materials aligned with sustainability and compliance standards.

Business Consulting Process Improvement Marketing Strategic Planning Sustainability Compliance Problem Solving

Sales Contract Administrator

Elsevier

Sep 2014 - Aug 2016 (1 year 11 months)

Negotiated client agreements and led cross-functional training programs, generating significant additional revenue and supporting international team transitions. Managed the entire contract lifecycle to drive efficiency improvements.

Contract Negotiation Revenue Functional Training Contract Lifecycle Management Strategic Planning Team Transition Reporting Systems Efficiency Improvement Communication

Bilingual Customer Representative

Apex Systems

May 2014 - Sep 2014 (4 months)

Provided high-quality support in Portuguese and Spanish, resolving inquiries and ensuring customer satisfaction across various communication channels.

Customer Support Problem Solving Customer Satisfaction Communication Skills IT Consulting Multitasking Team Collaboration

Administrative Assistant

Gainor Staffing / First Choice Personnel

Jan 2007 - Feb 2014 (7 years 1 month)

Provided administrative support across various sectors, streamlining operations and achieving significant efficiency improvements. Conducted vendor assessments and negotiated terms for cost savings.

Administrative Support Vendor Management Negotiation Efficiency Improvement Communication Problem Solving Organizational Skills Time Management

Education

Degrees, certifications, and relevant coursework

University of Rhode Island

Bachelor of Science, Professional Studies

Completed 72 credit hours towards BS in Professional Studies, focusing on enhancing client operations by identifying inefficiencies and implementing strategic process improvements.